Senior Customer Success Associate, Wolters Kluwer

$40-67.5k

This role is eligible for Bonus

Entry and Junior level

Austin

More information about location

2+ days a week in office

AI-powered solutions for professionals

Be an early applicant

AI-powered solutions for professionals

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Be an early applicant

$40-67.5k

This role is eligible for Bonus

Entry and Junior level

Austin

More information about location

2+ days a week in office

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Company mission

To empower professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Job

Company

Role

Who you are

This position is ideal for someone who enjoys balancing customer service, administrative support, and operational responsibilities in a fast-paced, detail-oriented environment
Advanced Communication: High-level verbal and written communication skills
Specialized Problem-Solving: Ability to address and resolve more complex issues
Advanced Analytical Skills: Strong ability to interpret and act on customer data
Deep Technical Proficiency: In-depth knowledge of company products/services
Advanced CRM Management: Proficient and effective use of CRM systems
Customer Advocacy: Strong focus on representing customer needs within the company
Cross-Functional Collaboration: Effective teamwork across different departments

What the job involves

The Customer Success Associate serves as a primary point of contact for clients while supporting the day-to-day operations of the Business Licensing team
This role is responsible for delivering an exceptional client experience by managing customer communications, coordinating licensing requests, maintaining accurate records, and ensuring timely processing of client work
Depending on experience, the Customer Success Associate may also prepare and manage business license applications, research licensing requirements, and work directly with government agencies to help clients maintain compliance
Key Responsibilities:
Serve as a primary point of contact for client questions and requests via email and phone
Manage shared inboxes, prioritize communications, and ensure timely follow-up on client inquiries
Process and coordinate new licensing orders, renewals, and other service requests
Maintain accurate client records, documentation, and status updates within internal systems
Coordinate with internal departments to ensure timely completion of client requests
Monitor order progress and proactively communicate updates or outstanding requirements to clients
Perform general administrative support, including document management, reporting, and database maintenance
For candidates with licensing experience, responsibilities may also include:
Prepare, submit, and track business license applications and renewals
Research federal, state, and local licensing requirements
Communicate directly with government agencies regarding application status, requirements, and payment requests
Identify licensing requirements and assist with resolving filing issues or deficiencies
Maintain knowledge of licensing regulations and internal filing procedures to support compliance and client success

Our take

For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.

While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Glassdoor (3.7)

Company

Company HQ

Alphen aan den Rijn, Netherlands

Leadership

Stacey Caywood

(CEO & Chair of the Executive Board)

Stacey has been part of Wolters Kluwer since 1992, previously serving as the CEO of Wolters Kluwer Health and Wolter Kluwer Legal & Regulatory. They stepped into the role of CEO in early 2026.

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