Senior Manager of Customer Success, Earnin
$120-150k
Plus equity
More information about location
Paycheck advance service for employees
Open for applications
Paycheck advance service for employees
201-500 employees
Open for applications
$120-150k
Plus equity
More information about location
201-500 employees
Company mission
Earnin’s mission is to build a financial system that works for people.
Role
Who you are
- This role is ideal for someone who thrives in a dynamic, fast-moving environment and enjoys wearing multiple hats
- 5+ years of strong customer success or partner management experience, preferably in fintech, HR tech, or SaaS environments
- Demonstrated success managing enterprise or mid-market relationships that drive measurable adoption and business outcomes
- Excellent communication, relationship-building, and storytelling skills
- Comfort with ambiguity and a bias toward action—someone who can build and execute with limited resourcing or defined processes
- Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into clear recommendations
- Experience wearing multiple hats, including success, light marketing, and growth enablement
- Proven ability to work cross-functionally and influence outcomes across product, marketing, and operations
- Strong organizational and prioritization skills
- Bachelor’s degree required; MBA or advanced degree a plus
- Start-up or fast-paced environment experience is highly preferred
What the job involves
- We are looking for a highly motivated and entrepreneurial Senior Manager, Customer Success to drive adoption, engagement, and growth across our existing portfolio of B2B partners
- Reporting to the VP/GM of the Cashout business, you will serve as the primary relationship owner for partner companies, ensuring EarnIn’s products are deeply embedded and delivering measurable value
- You’ll take ownership across customer success, partner marketing, and selective sales enablement to deepen EarnIn’s impact and presence within our existing portfolio. It’s a high-visibility position that rewards initiative, creativity, and a bias toward action
- Own and manage EarnIn’s B2B portfolio of existing Employer partners , ensuring high levels of satisfaction, adoption, and measurable partner value
- Identify opportunities to expand EarnIn usage within existing partners through new product adoption, engagement campaigns, and cross-functional collaboration
- Act as a trusted advisor to HR, Benefits, and Payroll leaders, helping them improve employee financial wellness through EarnIn
- Act as the voice of the partner, gathering insights and advocating for their needs with Product, Operations, and Marketing teams
- Drive marketing initiatives within existing portfolio companies (for example, co-branded campaigns, internal awareness efforts, partner enablement materials) to boost EarnIn awareness and usage
- Support monthly and quarterly business reviews with partners and develop success stories that highlight EarnIn’s value
- Drive the growth of the business by engaging with prospective partners
- Contribute to the evolution of our customer success playbooks, tools, and metrics to create scalable, repeatable engagement models
- Collaborate with Finance, Product, and Data teams to track partner performance, forecast adoption trends, and identify opportunities for improvement
- Operate with a hands-on, experimental mindset, testing new strategies to drive usage and retention, then standardizing what works into replicable processes
- Serve as a cultural ambassador internally and externally, fostering strong relationships and modeling EarnIn’s values of empathy, agility, and impact
Our take
Paying bills is an inevitable part of life, but paying them late or dipping into overdrafts can result in fees. This is the reality for millions of workers who have to wait for their paychecks to arrive – and the problem that companies like EarnIn are trying to solve. By allowing hourly workers access to their pay as it is earned rather than on a fixed date, it hopes to provide all Americans with the ability to deal with immediate costs without going into arrears.
Unlike competitors in this growing space, such as Dave, Earnin charges no mandatory fees, instead gaining revenue through a voluntary tipping system. It also requires no credit checks to access its services, which puts it ahead of the growing number of digital banking solutions. This approach has garnered it a strong user base of over 300,000 business customers who offer Earnin as an employee benefit. Around 70 million paycheck advances were taken through the platform in 2022 alone, totalling $5 billion. Since then, this number has grown to an overall earnings access value of $15 billion.
Earnin is growing despite current difficulties in the wider tech landscape and is continuing to hire in all departments. It will continue to improve upon its offering and expand its network of businesses, aiming to give every employee in America control of the money they've earned.
Freddie
Company Specialist at Welcome to the Jungle
Insights
42% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2018
$125m
SERIES C
Sep 2017
$39m
SERIES B
Total funding: $190.1m
Company benefits
- 401k
- FSA
- Mental health resources
- Employee Resource Groups
- Stipend for growth opportunities
- Pet friendly office
- Work from home opportunities
- Health insurance
Company HQ
Evergreen Park, Palo Alto, CA
Leadership
Ram Palaniappan
(Founder & CEO)Was Senior Operations Manager at Reflect.com, a P&G company. Served as President of UniRush from 2004 to 2012.
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