Senior Desktop Support Technician, Imperative Care
$39.00 - 41.75/hr. Offers stock options, bonus
5+ days a week in office (Campbell, CA)
Stroke intervention & treatment technology
Be an early applicant
Stroke intervention & treatment technology
201-500 employees
Be an early applicant
$39.00 - 41.75/hr. Offers stock options, bonus
5+ days a week in office (Campbell, CA)
201-500 employees
Company mission
Imperative Care is addressing gaps across the entire patient journey — from detection through recovery — to elevate care for patients suffering from stroke and other devastating vascular diseases.
Role
Who you are
- A minimum of 4 years of technical support experience; or a combination of training and experience
- Technical training or education is preferred
- Comfortable with GMP, GDP procedures and requirements
- Good written and verbal communication skills
- Excellent computer skills, including knowledge of Microsoft office products
- Strong interpersonal skills, effective interaction with Operations and other departments
- Extensive working knowledge of MS Office Suite, Microsoft Teams and Zoom
- Ability to be a good listener and to understand a customer question and help solve it
- Excellent written and verbal communication skills
- Ability to work independently or in a team setting required
- College Degree a plus
What the job involves
- Do you want to make a real impact on patients? Imperative Care is changing the way stroke is treated. As part of our team, you’d be developing breakthroughs that will revolutionize the future of stroke care
- Every day, the technologies that we develop at Imperative Care directly impact human lives. Our focus is on the needs of the patient, and they come first in everything we do
- As a highly skilled technician, the Sr Desktop Support Technician provides complex technical assistance and support related to computer systems, hardware, and software by answering end-user questions including advanced level, screening service requests, determining actions to solve issues and escalating tickets when beyond scope of resolution
- This position while serving as a first-tier response level, uses initiative and considerable judgement, drawn from experience, to recommend effective solutions for user inquiries by addressing system/computer/network issues of considerable difficulty where standard practices and procedures may or may not have been established
- This role identifies process improvement opportunities and makes initial recommendations to IT management. Additionally, this position supports IT projects when necessary and aids higher-level response teams in following up and resolving escalated concerns
- Respond to and process incidents, requests for service and tasks using Fresh Service system
- Troubleshoot requests for support related to hardware, software, and network systems and determine if able to resolve, or if there is a need to escalate. This position takes complex cases within skill level
- Participate in complex tasks related to the installation, configuration, maintenance, and administration of operating systems and applications
- Assist other team members with tasks related to determining system software or hardware needs required to configure and/or modify systems
- Participate in the preparation and maintenance of operating procedures for technical support, troubleshooting, maintenance, and innovative systems administration techniques
- Configure and deploy hardware to end-users, when instructions and standard processes have been developed for the work at hand and recommend improvements to run more efficiently as well as streamline such processes
- Assist in performing systems software and hardware reviews
- Provide highly skilled technical support and perform moderate research of information technology systems, or processes associated with system software and hardware technology planning, development, implementation, security, and interfaces
- May increasingly be involved with defining and managing roles and access privileges for individual users and devices to a variety of applications to prevent unauthorized access
- Problem-solve end users’ inquiries with Audio/Visual connections
- Learn new systems and software as required
- May provide guidance to others based on proven experience, and within scope of this job
Our take
Strokes pose a real and present threat to millions of people around the world, but many needs in stroke care are still not being met. Imperative Care is setting out to change this by developing innovative solutions for preventing and treating strokes.
Imperative Care was founded by an expert neuroendovascular surgeon and a serial entrepreneur, and its forward-facing technology and ambitious growth are testament to this partnership. Imperative has maintained a strong focus on physician-led care, developing its technology in close collaboration with working doctors. This has helped the company to identify and address key pain points in the existing stroke care system.
Imperative Care has scaled relatively quickly since it first launched, and this is a result of its rapid innovation cycle and its considerable funding success. Investment awarded to Imperative in 2024 will fuel its growth and product development in the coming years.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2024
$150m
SERIES E
Jul 2021
$260m
SERIES D
Total funding: $498m
Company benefits
- Stock options
- 401k
- Health benefits
- Team events, competitions & activities
Company HQ
Campbell, CA
Leadership
Fred Khosravi
(CEO)Was Senior Product Development Engineer at Alcon, and Product Development Manager at Focal Therapeutics. Is currently Director of Instylla Medical.
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