Senior Engineering Manager, ServiceTitan
Reporting & Dashboards
$202-270.2k
+ Annual bonus and equity
All-in-one operating platform for trades
Open for applications
All-in-one operating platform for trades
1001+ employees
Open for applications
$202-270.2k
+ Annual bonus and equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- The ideal candidate is passionate about building reliable, scalable data products, cares deeply about user experience, and thrives in a fast-paced environment where priorities shift and innovation is constant
- Bachelor's degree in Computer Science, Software Engineering, or a related technical field (Master's or higher degree preferred)
- 6+ years of experience as a software developer working with distributed and microservice architectures in a SaaS environment
- 3+ years of experience managing high-performing engineering teams, including remote or distributed teams
- Proven leadership in driving the Scrum process, with a strong ability to coach teams through planning, execution, and retrospective cycles
- Demonstrated ability to use engineering KPIs to measure and improve team performance and system health
- Strong technical background in data engineering, analytics platforms, or full-stack systems delivering reporting and BI solutions
- Hands-on experience with modern data stack components such as Snowflake, DBT, Looker, or MetricFlow
- Solid understanding of SQL optimization, KPI computation, and data visualization best practices
- Excellent written and verbal communication skills; able to bridge technical and non-technical audiences
- Experience working across time zones and cultures
- Experience migrating legacy reporting systems to modern, scalable data stacks
- Familiarity with metadata-driven KPI definition and dynamic SQL generation
- Background in enterprise SaaS or multi-tenant architecture
- Understanding of shift-left testing principles and experience driving early test automation and validation practices within the SDLC
- Exposure to Generative AI technologies to enhance customer experience, such as:
- Building AI-powered assistants or copilots to help users explore, interpret, or build reports
- Using LLMs to summarize dashboards or surface insights in natural language
- Recommending KPIs or visualizations based on user behavior, intent, or data trends
What the job involves
- We are seeking a hands-on, execution-focused Senior Engineering Manager to lead our Report & Dashboard (RD) team
- This team builds and maintains the data access and visualization layer that powers critical business intelligence across our platform
- With team members in the U.S. and Armenia and the potential to expand further across North America, this role requires strong leadership, clear communication, and cross-time zone collaboration
- The RD Manager will be responsible for technical direction, people development, delivery execution, and process improvement
- Lead, coach, and grow a geographically distributed team of software and data engineers
- Drive execution through Agile/Scrum practices; ensure consistent delivery, retrospectives, and sprint planning
- Define and track engineering effectiveness using metrics (e.g., sprint predictability, incident rates, code quality, deployment frequency)
- Own the end-to-end delivery of features and improvements for reporting, visualization, and dashboard infrastructure
- Guide technical design, implementation, and operational excellence, including modernizing the KPI and reporting framework using DBT and MetricFlow
- Partner closely with Product, Data Platform, and other engineering teams to align on roadmap and cross-team dependencies
- Champion best practices in software development, data modeling, testing, and CI/CD pipelines
- Ensure the team maintains high availability, responsiveness, and performance for near-real-time reporting services
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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