Director of Customer Delivery, Authorium
$165-195k
More information about location
Technology procurement platform for governments
Job no longer available
Technology procurement platform for governments
21-100 employees
Job no longer available
$165-195k
More information about location
21-100 employees
Company mission
City Innovate's mission is to make technology a force for social good in government.
Role
Who you are
- You're a proven team leader with 3+ years of experience managing delivery or implementation teams
- You have a consultant mindset — you listen first, adapt quickly, and focus on customer outcomes
- You're comfortable being both a manager and individual contributor, jumping between strategic oversight and hands-on project work
- You excel at customer-facing interactions and can handle difficult conversations with professionalism and empathy
- You have high emotional intelligence (EQ) and are naturally charismatic — customers trust and connect with you
- You're a self-starter who thrives in ambiguous situations and takes initiative without being asked
- You're highly adaptable and thrive when project requirements shift or unexpected challenges arise
- You have experience with complex B2B implementations or similar customer delivery processes
- You can coordinate cross-functional teams without direct management authority, including supporting co-delivery partnerships
- You're customer-obsessed and measure success by customer satisfaction, not just timeline adherence
- You communicate clearly and proactively, especially when things don't go as planned
What the job involves
- We're looking for a Director of Customer Delivery to lead our implementation and delivery efforts for government agency customers
- This is a hands-on leadership role where you'll manage a team of project managers while also running complex implementation projects yourself
- You'll be the strategic partner our customers rely on to successfully deploy Authorium in their organizations
- This isn't about following rigid processes — it's about listening to our customers, adapting on the fly, and ensuring every implementation feels like a true partnership
- Lead and develop a team of 3-5 project managers who coordinate customer implementations
- Run implementation projects yourself as an individual contributor for complex or high-stakes deployments
- Partner with government agencies to map their procurement and project processes onto our platform
- Coordinate cross-functional delivery teams including solution engineers and product resources
- Collaborate closely with Product Success Leads (PSLs) to ensure co-delivery success and that your project managers support PSL objectives
- Navigate tough conversations when scope changes, timeline adjustments, or expectation management is needed — including stepping in personally for critical customer realignment discussions
- Ensure customer success through UAT, training, go-live, and ongoing support phases
- Adapt delivery tactics in real-time based on customer needs and project realities
- Serve as accountability partner to executive leadership on delivery excellence and customer satisfaction
- Report weekly on customer delivery health, escalating issues and opportunities to the directors roundtable and executive leadership
- Champion customer partnership over rigid process adherence in all interactions
- The Work Environment
- You'll be working closely with government agencies who are transforming how they handle procurement and project management
- These are complex organizations with established processes, and your job is to help them successfully transition to our platform while feeling supported and equipped throughout the journey
- You'll work in close partnership with our Product Success Leads (PSLs), who own the delivery quality and user experience standards
- Your team will coordinate with PSLs to ensure seamless co-delivery and that what was promised to customers gets delivered with excellence
- You'll report directly to the CEO, with significant autonomy to make day-to-day decisions while collaborating on larger strategic choices
- You'll also participate in weekly directors roundtables, providing visibility into delivery health and escalating challenges that need executive attention
Our take
Although there is a clear correlation between technological innovation and the effectiveness of businesses in serving their clients, government as a whole has so far failed to adopt the same technologies to serve its citizens. Authorium, formerly City Innovate is a company facilitating the faster procurement of government-essential technologies at the federal, state and local levels, to help these institutions better serve the communities they are responsible for.
Authorium's no-code platform supplies visibility across digitization projects and streamlines the acquisition process from research to contracts and grants. By reducing the time taken to find and implement new technologies, governments using the company's platform can catch up with innovative trends, and use technology to the advantage of their residents. With strong funds at its back, Authorium is moving ahead with advancing its platform and growing operations towards making technology a force for social good.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
73% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2025
$8m
SERIES A
May 2023
$12m
SERIES A
Total funding: $29.2m
Company benefits
- A DIVERSE AND INCLUSIVE WORKPLACE: Women. Parents. Caretakers to the elderly. People of color. We pride ourselves on our diverse workforce.
- UNLIMITED PAID TIME OFF: We know work isn’t your whole life. Take the time you need when you need it. To take care of an ill child or other family member. Zipline through a tropical jungle. Or chill on the beach.
- MOST ROLES ARE REMOTE: We are a remote-first company with offices located in San Francisco, Sacramento, and – coming soon – New York. You can work where you like.
- $500 ALLOWANCE TO SET UP YOUR HOME OFFICE: Whether you live near an office or not, we want you to do your best work wherever you are.
- PAID COMPANY HEALTH CARE: Enjoy 100% coverage of health insurance premiums across our medical, dental, and vision plan offerings (where allowed by law).
- LEARNING AND PROFESSIONAL DEVELOPMENT: Everyone has a different learning style. We recognize this with a flexible program that provides reimbursement for books, coursework, and conferences.
Company HQ
Financial District, San Francisco, CA
Leadership
Kamran Saddique
(Co-CEO)Former Investment Director at Tasweek. Has previously worked as VP of Private Equity at Convergence Capital, and as VP of Sales and Revenue at Media Plus.
Jay Nath
(Co-CEO)Previously CIO for the City and County of San Francisco. Was the VP of Product at SquareTrade.
Salary benchmarks
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