Scaled Customer Success Manager, Culture Amp
$106-118k
+ ESOP
Platform for staff surveying & analytics
Be an early applicant
Platform for staff surveying & analytics
501-1000 employees
Be an early applicant
$106-118k
+ ESOP
501-1000 employees
Company mission
To build a better world of work by making the power of people analytics accessible to everyone.
Role
Who you are
- 2-3 years of experience in a customer-facing role in a SaaS environment
- Track record of driving results in product adoption, customer engagement, retention, and expansion via scaled programs
- The ability to design and maintain a complex customer experience that includes both tooling and live interventions from Customer Success
- The ability to identify hypotheses, design experiments, and assess their effectiveness in driving customer outcomes
- You know how to lead complex projects from start to finish and measure your success
- You excel at creating clear and impactful communications, both internally and externally
- Passionate about working in a Culture First environment and bringing that dynamic to customers
- Curious and empathetic about customers' use cases and needs
- Able to operate autonomously and make decisions confidently
- Resilient and adaptable to change
- Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements
- We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience!
What the job involves
- Culture Amp is a fast-growth organization, and you’ll be expected to learn quickly and take action that leads to the success of your customers
- To get there, you’ll bring a strong passion for helping others be successful, be it your customers or teammates. You will get creative with solutions, use critical thinking skills, and demonstrate perseverance
- Establish a trusted and strategic advisor partnership with your customers (~700 customers with 50-400 employees) to advance their employee experience (EX) strategy (including feedback, performance, and development) and drive continued value of Culture Amp products and services
- Work with customers to identify and establish goals and priorities, and support the customer in achieving those goals
- Own the overall relationships with customers from your large book of business to drive adoption and usage, ensuring retention, value-realization and advocacy
- Analyze data, customer usage, and leverage product knowledge to uncover or develop expansion and upsell opportunities
- Enable customers to use the platform and, more broadly, the domain of people and culture
- Advocate internally for customer needs, including cross-functionally
- Partner with:
- Implementation Managers to ensure successful and timely product activation
- Renewal Managers who play a key role in securing renewals
- Account Managers who play a key role in expansions/upsells
- Support team, giving you bandwidth to help customers and drive strategic value
- After 3 Months You'll…
- Work with your assigned book of business on how to use the platform, resolve issues, drive adoption, and partner on renewing existing customers
- Influence organization and senior stakeholders, especially working with HR leaders on their employee engagement and performance strategy
- Lead strategic calls with decision makers
Our take
The so-called ‘Great Resignation’ highlighted what top companies have understood for years - that perhaps even more important than technology or branding, a company’s most valuable asset is its people. Culture Amp is an HR tech startup helping companies protect and enhance that value.
From its start as a survey platform, Culture Amp has grown to encompass analytics for managers, like turnover prediction and team goal tracking. It differentiates itself through a team of “People Scientists" - organizational and behavioral psychologists who design surveys, work in its product team as analysts and serve as consultants for clients.
Culture Amp's unique insights have made major impacts inside boardrooms globally, but lately the company has seen slowing growth and persistent losses (as workplaces shift from culture and DEI). Despite this, the founder and former CEO insists the Unicorn is in a great place to continue pushing its mission, even in this more difficult economic environment.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2021
$100m
SERIES F
Sep 2019
$84.4m
SERIES E
Total funding: $281.7m
Company benefits
- MacBooks for you to do your best work
- Share Options - it’s important to us that everyone is an owner and can share in our success
- Medical insurance - for you and your family so you can feel safe in these uncertain times
- Excellent parental leave and in work support programme, - for those families to be
- Flexible working schedule - where we can, let’s make work, work for you
- Fun and inclusive digital, and (in the future) in-person events
- Work from home opportunities
Company HQ
London, UK
Leadership
Didier Elzinga
(Co-Founder & Executive Chairman)Former CEO of the company. Previously Advisor at Centor for 9 years and Non-Executive Director at Tourism Australia for 4 years.
Douglas English
(Co-Founder & CTO)Previously Solutions Architect at National Australia Bank for 5 years and Information Specialist at EDS for 1 years.
Rod Hamilton
(Co-Founder & Board Member)Former CPO of the company. Previously Principal Consultant at Unico for 4 years and Consultant at Accenture for 4 years.
Caroline Rawlinson
(CEO)Began as Chief Financial and Operational Officer in 2024, becoming CEO in 2026. Previously CFO then COO of MYOB, CFO at Trade Me and Formica Asia.
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