Senior CRM Interface Executive, Cancer Research
£30-40k
More information about location
1-2 days a week in office (Stratford, London)
Cancer prevention, awareness and research charity
Be an early applicant
Cancer prevention, awareness and research charity
1001+ employees
Be an early applicant
£30-40k
More information about location
1-2 days a week in office (Stratford, London)
1001+ employees
Company mission
To prevent, control and cure cancer through ground-breaking research.
Role
Who you are
- If you have experience importing, manipulating, and maintaining large volumes of Salesforce and/or Siebel data, we’d love for you to join our mission
- Experienced CRM data professional with experience importing, manipulating, and maintaining large volumes of supporter/customer/ and/ or financial data
- Strong working knowledge of CRM systems (including Salesforce and/or Siebel)
- Proven technical data skills with a history of using Excel, as well as XML and JSON tools to support CRM integrations and data workflows
- Proactive problem-solver with a solutions-driven approach to managing data issues, improving workflows, and supporting CRM integrations across complex systems
- Effective time management and organisational skills, with a proven ability to coordinate data schedules, meet SLAs, and maintain high levels of accuracy and attention to detail in a fast-paced environment
- Has built credible and collaborative internal and external stakeholder relationships with strong interpersonal skills
- Excellent communication skills with a proven ability to explain technical concepts to non-technical audiences
- Embraces change with a proactive and flexible mindset, effectively navigating shifting priorities, evolving data needs, and emerging challenges to maintain performance and drive solutions
- Available to start on one month’s notice or less
What the job involves
- Contract: 12 month fixed-term contract
- Hours: Full time 35 hours per week
- It’s an exciting time to join our Data Management team. As we transition to automated data tools and integrate from Siebel to Salesforce, which goes live next year, ensuring our Marketing, Fundraising, and Engagement (MFE) directorate’s data is efficient, accurate, and robust is a critical part of this challenge
- As a Senior CRM Interface Executive, you’ll be part of this journey by coordinating the operational data loading schedule onto our fundraising database in line with data quality rules and compliance guidelines
- This role is not purely technical; you’ll provide data expertise and problem-solving while partnering with technical teams to deliver data solutions and automation across the charity’s CRM and data tools
- This will involve jointly coordinating, monitoring, and planning the Data team’s day-to-day workload and escalating any issues to senior management to ensure our data projects and initiatives are completed within agreed SLAs
- Your legacy by the end of this contract will be to have strengthened Cancer Research UK’s data infrastructure during a critical period of CRM transformation
- Ultimately, embedding the technical foundations that enable our operations and advance our purpose
- Coordinating and delivering Marketing, Fundraising & Events (MFE) data imports into Cancer Research UK’s fundraising CRM in line with quality and compliance standards
- Ensuring timely and accurate loading of third-party data into the marketing database in collaboration with the team, meeting SLAs and schedule targets
- Ensuring all data is loaded in adherence with data quality standards and compliance regulations
- Maintaining records of all loaded data to support auditing and ensuring full end-to-end reconciliation across the Data Management team’s processes
- Monitoring daily data workflows using Informatica and resolving integration errors promptly
- Driving continuous improvements of team processes to increase accuracy, efficiency, and reduce resource spend
- Contributing to ad hoc data integration and system projects
- Coordinating with the team to ensure database requests (such as reference data, event codes, and value lists) are completed accurately and within agreed SLAs
- Conducting user acceptance testing and validating data quality before system updates go live
- Providing feedback to internal and external data suppliers when data doesn’t meet required standards, while collaborating with internal account managers to resolve issues efficiently
- Acting as the primary contact for external supplier queries, fostering collaborative relationships between our suppliers and teams across Cancer Research UK
- Coordinating supplier onboarding and setting up or updating data feeds as needed
- Escalating issues to the Data management team promptly and suggesting solutions where possible
Application process
- End Date: August 2, 2025
- Recruitment process: One competency-based interview
- Interview date: From the week commencing 11 August 2025
- We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively
Salary benchmarks
Our take
The world’s largest independent cancer research charity, Cancer Research UK (CRUK) was founded from a merger between the Cancer Research Campaign and the Cancer Research Fund in 2002. CRC and ICRF had been longstanding pinnacles of the British medical institution, their work dating back to 1902 and 1923 respectively, and the merger signalled a strong step forward for UK medical institutes’ global influence.
A multi-armed charity, CRUK uses both grant-funded researchers and its own employed staff to research the treatments and causes of cancer, whilst its striking advertising and marketing campaigns are responsible for influencing public policy on the causes, prevention, and treatment of the disease. An example of a significant public campaign was Stoptober, which appeared to have triggered a third of a million smokers at the time to try quit tobacco throughout the month of October.
Alongside its pharmaceutical efforts, in 2023 CRUK funded clinical trials for the first-ever proton beam therapy for breast cancer, indicating a focus on technological innovations in the fight against cancer. On this subject, CRUK has also taken part in a billion-pound investment in the Francis Crick Institute, a biomedical research institute that is aiming to make England an international leader in the industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Health & Wellbeing - Health and wellbeing are important to us. We want our people to have time away from work to support their different commitments, needs and interests
- Our occupational health and mental wellbeing support are accompanied by online health assessment tools, Our confidential employee assistance programme is available to all to provide support for any concerns in your work or personal life for ongoing everyday support or free counselling if you need it. We also have a team of Mental Health First Aiders supporting across the organisation
- Our occupational health and mental wellbeing support are accompanied by online health assessment tools, Our confidential employee assistance programme is available to all to provide support for any concerns in your work or personal life for ongoing everyday support or free counselling if you need it
- We also have a team of Mental Health First Aiders supporting across the organisation
- UK-wide savings - Our staff have access to a wide range of discounts, benefits and cashback deals to support you with your financial wellbeing, through our Rewards platform. We offer an online savings and discounts portal covering many widely recognised retailers and brands from electronics, groceries, home and leisure, holidays and more
- Cancer Research UK staff can take advantage of savings through a cycle to work scheme, or an interest free loan to help spread the cost of travel season tickets. Staff also enjoy great benefits in and around our head office in Stratford, London with deals at local shops, bars and restaurants
- Income Protection and Life Assurance - We provide all staff with free insurance policies, paying 50% of your salary if you are unable to work through illness, and up to 4 times your salary for your beneficiaries should the unthinkable happen and you die while in our employment
- Flexible Working - We want our people to have time away from work to support their different commitments, needs and interests. We encourage a flexible working culture, including options such as home-working, reduced or flexi-hours, job shares, job-splits, compressed and core hours
- We offer a high level of flexibility for the vast majority of our office-based roles, meaning that you’ll only be required to work from a specific location for 1 or 2 days a week on average
- Annual Leave - For the majority of our roles we offer 25 days holiday a year plus bank holidays, and an extra day for Christmas Eve. You can choose to use the religious bank holidays flexibly. On top of this, you can choose to buy up to 1 week’s additional holiday each year
Company HQ
Stratford, London, UK
Leadership
Previously Non-Executive Director of NHS England for 4 years, and Chief Executive of the MS Society for 5 years.
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