Senior Account Manager, Magnite

• 4+ years of working experience
• A desire to make clients successful on our platform
• Strong analytical and troubleshooting skills to solve client’s technical problems
• Strong project management skills
• Strong communication skills to discover clients’ root issues and to navigate solutions with them
• A combination of strong analytical / troubleshooting skills, project management skills, and interpersonal skills are a must

Desirable

• As a Senior Account Manager, Client Success – Ad Serving, you will work on SpringServe, our premium CTV adserver. The largest CTV publishers and TV manufacturers in the world use SpringServe to power and manage the monetization of their CTV apps
• In this role you will be challenged on all fronts. This truly is a generalist position
• You will interface with clients daily, and should be a strong advocate for customer success
• Additionally, sharp analytical and troubleshooting skills for hard technical problems that come your way are a must
• On a daily basis, you will be responsible for making clients successful on our platform. This will include migrating new clients to our platform, understanding a client’s business thoroughly, brainstorming with clients to find their optimal setup, communicating client needs to product, and troubleshooting technical problems in a client’s set up that arise
• Own the migration and success of a client on SpringServe
• Troubleshoot complex technical issues in a client’s set up
• Develop a strong understanding of each client’s business
• Collaborate with clients to find their optimal setup on SpringServe
• Educate clients on SpringServe and in ad tech
• Help to define a migration plan for new clients
• Have responsive communication to client questions