Director of HR Process Architecture & Improvement, Mastercard
$146-269k
Salary dependent on location
Global payments technology company
Posted today
Global payments technology company
1001+ employees
Posted today
$146-269k
Salary dependent on location
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Deep expertise in HR process design, mapping, and reengineering, ideally within an HR Service Delivery or shared services environment
- Strong program and project management experience delivering complex, cross functional change
- Proficiency with process modeling and governance tools such as SAP Signavio or equivalent
- Demonstrated experience with Lean, Six Sigma, or similar continuous improvement methodologies
- Proven ability to build stakeholder alignment, drive adoption, and influence without authority
- Strategic, analytical, and consultative mindset with a strong bias for execution
What the job involves
- The Director, HR Process Architecture & Improvement shapes global HR standards and architects scalable, future ready HR processes
- This role enables Experience Owners (COEs) to design and deliver effective, integrated solutions across the employee lifecycle via end-to-end process architecture, governance and cross-process interdependencies
- The role applies lean principles, continuous improvement, and a consulting mindset to improve efficiency, strengthen controls, and support HR and enterprise strategy
- Success requires strong partnership with HR leaders, HR Technology, and regional stakeholders to deliver compliant, data driven, and sustainable process solutions
- Serve as process architect for core employee lifecycle processes, ensuring global consistency, scalability, and regulatory compliance
- Partner with Experience Owners to lead end to end process discovery and redesign, including value stream mapping, root cause analysis, and identification of bottlenecks, inefficiencies, and waste
- Develop clear as is and to be process models, define future state roadmaps, and oversee implementation and adoption
- Drive global process standardization while balancing local regulatory and business requirements
- Partner with HR Technology and Service Delivery teams to enable operational efficiencies, including automation, RPA, and AI enabled solutions
- Support the evolution of the global HR Service Delivery model, ensuring processes and capabilities are fit for future scale
- Define and report KPIs and performance insights to measure HR Service Delivery effectiveness, efficiency, and experience
- Lead cost optimization initiatives that reduce operational expenses while maintaining service quality and compliance
- Influence and align senior stakeholders, constructively challenging the status quo to improve outcomes
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company HQ
Purchase, Harrison, NY
Leadership
Michael Miebach
(CEO)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
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