Software Engineer, Assembled

Security

$135-280k

+ Stock options

Python

Golang

Senior and Expert level

New York

More information about location

2+ days a week in office

Customer support workforce management platform

Open for applications

Customer support workforce management platform

101-200 employees

B2BEnterpriseInternal toolsDeep TechCommunicationCustomer service

Open for applications

$135-280k

+ Stock options

Python

Golang

Senior and Expert level

New York

More information about location

2+ days a week in office

101-200 employees

B2BEnterpriseInternal toolsDeep TechCommunicationCustomer service

Company mission

To create a support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead.

Job

Company

Role

Who you are

Have deep expertise in a backend programming language (Golang and Python preferred), as well as security frameworks and libraries
Have 5+ years of experience in security engineering, including 2+ years leading large scale, complex projects as an engineer or tech lead
Have solid foundational knowledge of security engineering principles and technologies
Have hands-on, technical expertise securing and managing cloud infrastructure
Have experience leading your organization to comply with security standards and regulations such as SOC 2 and GDPR

What the job involves

We’re looking for a software engineer to lead security engineering at Assembled
You’ll build infrastructure, systems, and processes that maintain the security and confidentiality of Assembled’s data, both for our AI agents product and our workforce management product
As we anticipate these products to continue growing rapidly in scale, we must ensure that our security infrastructure also evolves to meet industry standards
This is a hands-on engineering role that involves writing and reviewing code on a daily basis, so strong programming fundamentals are required
By joining our Security team, you’ll have the opportunity to work on 0-to-1 problems across various domains within security: application, infrastructure, and data
This role engages especially closely with our Infrastructure team to ensure that we provide a secure and reliable platform to our customers and their data
Design and implement secure, scalable code at the application, platform, and infrastructure levels
Perform security assessments, code audits, and design reviews
Own the vulnerability management lifecycle end-to-end
Create policies, processes, and tooling that enhance Assembled’s security posture
Example Projects:
Migrate our authentication system to an industry-standard identity provider, improving access control and auditability across our products
Conduct a comprehensive review of our networking setup (e.g. VPCs, subnets, ingress/egress rules) and implement changes to align with cloud infrastructure security best practices
Develop new data anonymization workflows in our analytics pipelines to enhance privacy protections while maintaining usability for internal teams
Build and maintain automation to streamline security processes (e.g. access reviews, vendor security assessments, and security questionnaires) for both engineering and go-to-market teams

Our take

Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.

Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

11% employee growth in 12 months

Glassdoor (3.5)

Company

Funding (last 2 of 3 rounds)

May 2022

$51m

SERIES B

Mar 2021

$16.6m

SERIES A

Total funding: $70.7m

Company benefits

Equity package
Insurance coverage
401k
CSA Credit
Stipend for use at any Assembled customer
Professional development stipend
Wellness stipend

Company HQ

Mission District, San Francisco, CA

Leadership

Ryan Wang

(CEO & Co-Founder)

Studied at the University of Chicago and worked as a Senior Consultant at The Greatest Good. Previously a Software Engineer at Stripe.

John Wang

(CTO & Co-Founder)

Studied Computer Science at MIT and worked as a Freelance Software Developer before joining Stripe.

Brian Sze

(Co-Founder)

A Stanford graduate who worked in Investment Banking at RBC Capital Markets. Previously Head of Business Operations at Stripe.

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