Solutions Engineer, Zoom

• At least 5 years of experience in a solutions consulting role carrying external customers
• First hand experience building with REST APIs and deploying contact center technology alongside integrations with 3rd party applications
• Proven experience in Contact Center platforms; designing those solutions for customers and partnering with sales to close
• Demonstrated ability to sell to a business buyer, and an understanding of the techniques required to do so
• Strong business and technical acumen with demonstrated experience in Solutions Engineering
• Experience integrating with CRM (Salesforce, Zendesk, etc) and other 3rd party applications
• Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc
• Ccreating and managing Web Services (Rest APIs)
• Strong understanding of the Contact Center market and trends, advocating customer needs to influence strategy and vision
• A true customer advocate and creative problem solver

Desirable

• Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
• Develop trust with customer executives, leadership and other stakeholders to ensure customers business outcome success
• Customer focused problem solver, understanding business objectives and creating innovative solutions to enable their success
• Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
• Engage with ZCC Product teams to drive customer feedback, expand product innovation and market leadership
• Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management