Lead Cloud Operations Engineer, IQVIA
More information about location
Health IT and clinical research company
Open for applications
Health IT and clinical research company
1001+ employees
Open for applications
More information about location
1001+ employees
Company mission
To be a catalyst for innovation in healthcare, to drive healthcare forward every day, and make the extraordinary possible for patients.
Role
Who you are
- Specifically, we are searching for someone who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world solutions while ensuring the platform’s high availability and reliability that our customers have come to expect
- You are an excellent operational engineer with experience in providing product updates, identifying production issues, and implementing integrations through CI/CD pipelines while maintaining and understanding the importance of change control
- You have experience leading and working in an agile team with a solid background in software engineering and familiarity with Python
- You thrive in a fast-paced collaborative, distributed, multi-cultural and dynamic environment
- Bachelor’s degree in computer science or other highly technical, scientific discipline
- 5-8 years experience in relevant field of operations
- Ability to program with one or more high level languages, such as Python
- Experience with infrastructure as code tools such as ansible or Terraform
- Experience with cloud architecture environment, preferably AWS
- Proficiency with cloud deployment frameworks such as containerisation
- Experience with Unix based systems and environments
- Experience managing small teams is desirable
- Experience in supporting client facing systems
- Experience in public sector healthcare desirable
- Experience & knowledge of working with secure systems handling PII/PHI data is desirable
- A team-based mentality that focuses on a group’s collective goals and objectives
- Strong problem-solving skills with the ability to learn and investigate independently when required
- A proactive approach to identifying problems, areas for improvement, and performance bottlenecks
- Successful DBS check and Security Clearance will be required
- Proficiency in English
What the job involves
- We are looking for a Lead CloudOps Engineer to manage a team supporting a Public Sector client in the UK with experience in deploying, maintaining, and upgrading customer solutions on cloud environments using infrastructure-as-code languages
- Utilize infrastructure-as-code to automate the provisioning and management of cloud resources
- Monitor and troubleshoot cloud services to identify and resolve operational issues in a timely manner as part of a 24/7 On-Call Rota
- Build software and systems to manage platform infrastructure and applications
- Improve reliability, quality, and time-to-market of our suite of software solutions
- Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs,
- Provide primary operational support and engineering for multiple large, distributed software applications
- Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
- Monitor and analyse cloud resource usage to identify opportunities for cost savings
- Partner with QA & Test to improve services through rigorous testing and release procedures
- Create sustainable systems and services through automation and uplifts
- Develop and maintain backup and disaster recovery plans to ensure data and application availability during unforeseen events
- Develop and maintain documentation for customer solutions and operational procedures
- Performance management of team members
- Ensuring on call rota is in place
- General administrative manager tasks
Salary benchmarks
Our take
IQVIA is a world leader in analytics and clinical research in the life sciences sector. Formed from a merger between IMS Health and Quintiles, it has over 40 years of experience in the sector and has grown to become one of the world’s largest contract research organisations, with a network spanning more than 100 countries.
Since its founding, IQVIA has outperformed the market, with is main concerns being in the expansion of biosimilar firms such as Humira which are able to provide generic drugs from existing medications, without needing further data analysis. However IQVIA’s involvement in new areas of research are likely to more than offset this trend.
With global medicine spend on track to reach £1.3 trillion by 2025, IQVIA is focusing its efforts on oncology and immunology, the most profitable sectors in pharmaceutical development. It is also building out its technological infrastructure, with a particular focus on artificial intelligence. While it is frank about the limitations of this technology within the sector, it is able to greatly augment the data-handling capabilities of health science teams. Development in this sector is key to IQVIA’s growth plans for 2025 and beyond, which is on track with 2023-24 seeing a massive increase in company share value.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Medical, dental and vision coverage
- Telemedicine
- Critical illness coverage
- Prescription coverage
- Disability, accidental death, pet and life insurance
- Employee Assistance Programs
- Mental health support
- Well-being programs and events
- Flexible work environment
- Time off for leisure, personal time and corporate holidays
- Parental leave for birth or adoption
- Paid leave for other life matters (i.e., illness, bereavement, jury duty, military service, etc.)
- Training systems
- AI talent marketplace tool
- Leadership training programs
- Employee recognition programs
- Mentorship programs
- Service awards
- Tuition reimbursement
- Paid volunteer day
- Donation matching
- Employee resource groups
- Office events
- Environmental commitments
- UN Global Impact member
- Retirement and savings plans
- Identity theft protection
- Commuter benefits
Company values
- Passion: We strive to make a positive impact in everything we do.
- Innovation: We approach every problem with curiosity and an open-mind to better support our customers’ innovations.
- Collaboration: We aim to bring out the best in each other and our diverse expertise. We maximize our positive impact by working together.
- Growth: We are always learning and seeking opportunities for personal, professional, and organizational growth.
Company HQ
Research Triangle, Durham, NC
Articles
Leadership
Ari Bousbib
(CEO, not founder)Was previously CEO of IMS Health, one of the parent companies of IQVIA. Before that held senior leadership positions at United Technologies Company, including COO of Otis and eventually becoming President of the UTC group with responsibility for 150,000 employees.
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