International Onboarding Manager, Justworks
$122k
2+ days a week in office
Business operations platform
Open for applications
Business operations platform
1001+ employees
Open for applications
$122k
2+ days a week in office
1001+ employees
Company mission
Justworks' mission is to help entrepreneurs and businesses grow with confidence.
Role
Who you are
- You have a passion for ensuring and providing the best possible service to customers and teams
- You are a hands-on leader who enjoys optimizing and perfecting the customer onboarding processes. You are enthusiastic and creative, and your energy inspires and motivates those around you. You have a metrics-driven mentality and is always looking for processes and procedures to improve
- You are enthusiastic and creative, and your energy inspires and motivates those around you. You have a metrics-driven mentality and is always looking for processes and procedures to improve
- Good judgement - The exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome
- Detail-oriented - Exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation
- Foundational sales knowledge: The specific set of sales skills (prospecting, cold calling, nurturing, engaging, presenting, negotiating, closing etc) and knowledge (product, markets, trends, business etc) a salesperson possesses to enact the exchange of value between a buyer and the vendor
- Results-driven: Consistently achieves results, even under difficult circumstances
- Clear communication: The ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding
- 3 years or more experience in a customer-facing role
- 2 years or more of prior management experience
- Customer service management experience, in an environment that has scaled quickly
- Prior experience implementing, explaining, and integrating technical programs for non-technical users. This includes clearly explaining processes and concepts
- Strong interest in the customer onboarding process at Justworks
- Metrics-driven mentality
- Strong attention to detail and a willingness to get in the weeds of support to resolve issues
- Interest in entrepreneurial environments and a desire to help build something meaningful
- Passion for service excellence
- Fosters collaboration with other teams i.e. Engineering, Product, Sales, and Customer Success etc
What the job involves
- As the leader of our Customer Onboarding group, you will be responsible for guiding our Onboarding team members as specialists in the white-glove treatment and orientation of new customers here at Justworks
- To be successful, you should be able to successfully collaborate with our Sales and Customer Success teams, in order to support customers through the entire onboarding process
- You will be responsible for coaching, mentoring, and developing individual team members
- Work closely with Sales and Customer Success teams to ensure seamless new customer onboarding
- Constantly focus on improving and optimizing the customer onboarding process
- Obsess over key metrics such as onboarding time, onboarding success and customer satisfaction
- Be responsible for publishing internal reports on onboarding effectiveness and upcoming customer launches
- Lead hiring and expansion of the Onboarding team as the company scales
- Work closely with our Training Manager to ensure that content is in place for successful new employee onboarding
- Handle general management responsibilities such as leading regular team meetings, generating weekly metrics reports, and conducting periodic performance reviews
- Establish best practices and provides recommendations to ensure that all accounts within area of responsibility meet the maximum quality setup standards prior to launch
- Other duties as needed based on department and/or organizational needs
- As an Onboarding Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, worth over $20 billion annually and predicted to grow to over $50 billion annually by 2030 - creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Solutions delivered by Justworks have proven to be extremely popular with SMEs, and this has not gone unnoticed by investors, with the company picking up exceptional amounts of funding. Justworks is known to have sights on going public, though action towards this end has been delayed until global mass-market conditions have settled from a period of volatility. However, the company's acquisition of
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work.
- Paid parental leave.
- Work from home opportunities.
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc.
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more.
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure.
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching.
- Engineering Apprenticeship program that supports internal movement and growth
Company values
- Camaraderie: As a growing company, we know how crucial teamwork, higher purpose, and a healthy dose of fun can be to success. Be an active listener, treat people respectfully, and have a strong desire to know and help others.
- Openness: We believe in radical transparency. This means being willing to share information, understand other perspectives, and consider new possibilities. Be curious, ask open questions, and be receptive to thoughts and feedback from others.
- Grit: They say when the going gets tough, the tough get going. We are a team of hardworking individuals with the courage to persevere. Be committed, be earnest, and dive in to get the job done well with a positive attitude.
- Integrity: We do the right thing. Be honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
- Simplicity: We make things easy for everyone to understand and do. Be innovative, unafraid of streamlining processes, a clear and concise communicator, and don't overcomplicate solutions.
Company HQ
Fulton Ferry District, NY
Articles
Leadership
Isaac Oates
(Executive Chair)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
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