IT Support Engineer, Amazon
IT Services
The largest online retailer and technology provider
Open for applications
The largest online retailer and technology provider
1001+ employees
Open for applications
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- ITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon
- Experience troubleshooting and debugging technical systems
- Experience in troubleshooting installation, fault finding, and repairs
- Experience in technical support, or experience in networking administration and troubleshooting and experience deploying, managing, and optimizing Microsoft Windows Server
- Experience in Network protocols like DNS/DHCP/TCP, or experience in managing and troublshooting network and experience in web security
- Experience with Windows and Linux operating systems
- Experience working in a large-scale networking environment
- High school or equivalent diploma
Desirable
- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
What the job involves
- As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees’, providing seamless end-to-end services and frictionless on-site technical support ensuring productivity remains secure and uninterrupted
- Amazon’s ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient
- They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals
- Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team
- Your day will be filled with exciting challenges and opportunities to showcase your technical expertise
- You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support
- You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions
- Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs
- Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
- Provide on-call support for high severity incidents and act as an escalation point of contact for team
- Assist with activities to triage and escalate system or network outages to reduce downtime
- Understand and execute change management activities in a high availability environment
- Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
- Effectively manage and oversee IT asset inventories
- Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
- Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
- Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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