Senior Technical Implementation Manager, H1
$130-145k
+ stock options
Platform connecting healthcare professionals
Be an early applicant
Platform connecting healthcare professionals
501-1000 employees
Be an early applicant
$130-145k
+ stock options
501-1000 employees
Company mission
To create a healthier future by delivering a platform that connects stakeholders across the healthcare ecosystem and encourages purposeful relationships.
Role
Who you are
- You are a highly collaborative and technically minded implementation professional who thrives in fast-paced, client-facing environments. You are comfortable navigating complex enterprise implementations, managing multiple stakeholders, and translating technical concepts into clear business outcomes
- You are equally comfortable speaking with executive stakeholders, troubleshooting technical integrations, and coordinating cross-functional delivery efforts. You take ownership, operate with urgency, and proactively solve problems with minimal oversight in an ambiguous fast paced environment
- 5+ years of experience in technical implementation, solutions engineering, enterprise SaaS delivery, or CRM implementation roles
- Strong experience supporting Salesforce platforms (LSC preferred) and regulated enterprise SaaS application environments
- Experience managing enterprise client relationships and complex implementation projects
- Understanding of enterprise data architecture and integration workflows such as data feeds, analytics platforms, or complex data delivery workflows
- Familiarity with technologies such as AWS, Snowflake, Databricks, APIs, and SFTP/FTPS
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent written and verbal communication skills
- Ability to manage multiple high-priority projects simultaneously in fast-paced environments
- Experience within life sciences, healthcare, or healthcare technology environments supporting Salesforce Life Sciences Cloud implementations preferred
- Familiarity with Agile delivery methodologies
What the job involves
- The Customer Solutions & Implementation team is responsible for delivering scalable, enterprise-grade implementations that enable customers to maximize the value of H1’s data and SaaS platform offerings
- Working closely with Product, Engineering, Data, and Customer teams, this group leads complex technical deployments, enterprise integrations, and solution delivery for some of the world’s largest healthcare and life sciences organizations
- As a Senior Technical Implementation Manager, you will lead enterprise software implementations and technical solution delivery for healthcare and life sciences customers. You will operate at the intersection of client strategy, technical implementation, enterprise data delivery, and Salesforce platform configuration
- This role requires a strong combination of technical expertise, client-facing communication skills, and cross-functional leadership. You will serve as a trusted technical partner to customers while coordinating closely with internal Product, Engineering, Data, and Customer teams to ensure successful delivery and long-term client success
- Lead enterprise implementations from discovery and requirements gathering through deployment and post-launch support
- Gather and translate business and technical requirements into scalable platform and workflow solutions
- Serve as the primary technical point of contact for enterprise customers throughout implementation engagements
- Configure and support Salesforce-based applications, including workflows, permissions, dashboards, automation flows, and reporting structures
- Support enterprise integrations involving APIs, AWS/S3, Snowflake, Databricks, SFTP/FTPS, and CRM platforms
- Coordinate enterprise data delivery workflows, structured data feeds, and client-specific transformation requirements
- Troubleshoot technical, integration, and production issues while partnering cross-functionally with Product, Engineering, DevOps, and Data teams on resolution efforts
- Validate data quality, investigate discrepancies, and communicate findings clearly to both technical and non-technical stakeholders
- Manage implementation timelines, risks, dependencies, escalations, and delivery milestones across multiple client initiatives
- Conduct client workshops, solution walkthroughs, and user enablement sessions
- Build strong relationships with technical, operational, and executive stakeholders while balancing business priorities with technical feasibility
- Drive alignment between customer expectations and internal delivery capabilities in fast-paced enterprise environments
Application process
- Anticipated role close date: 7/28/2026
Our take
The increasing costs and difficulty of drug discovery requires healthcare organizations and pharmaceutical companies to be able to quickly connect to professionals and thought leaders with specific credentials or research history. H1 addresses these needs by allowing life sciences companies, hospitals and healthcare systems to locate the professionals they need.
H1 is the world’s largest healthcare database. It acts a bit like LinkedIn for healthcare professionals, and has already built a network of more than 9 million users. It has also built a corporate client base of 250 enterprises which is able to access its data which spans more than 250 million patients and over 10 billion health care claims.
The company graduated from Y Combinator's accelerator program in January 2020, and has since raised considerable funding, expanded into Europe and Asia, and built out its data network. It continues to attract investment, most lately from CVS Health Ventures, which showcases the industry regard for its offering.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2026
$40m
LATE VC
Jun 2022
$23m
SERIES C
Total funding: $227.2m
Company benefits
- Flexible work hours
- Commuter benefits
- Stock options
- Computer setup
- Work from home opportunities
- Health & life insurance
- Retirement options
- Unlimited PTO
- Flex Give & Flex Spend
- Impactful BRGs
Company HQ
Flatiron District, New York, NY
Leadership
Ariel Katz
(CEO & Co-Founder)Previously founded acquired online database, ResearchConnection, before co-founding H1.
Ian Sax
(Co-Founder)Ian has been building businesses for over two decades. He began his start up career at The Carson Group, where he built the firm's global people, institution, and shareholder platform.
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