Host Success Specialist, Turo
+ Equity
Car sharing marketplace
Job no longer available
Car sharing marketplace
1001+ employees
Job no longer available
+ Equity
1001+ employees
Company mission
Turo's mission is to put the world's cars to better use.
Role
Who you are
- Bachelor’s degree (BA or BSc) preferred
- 2+ years of relevant experience
- Strong verbal and interpersonal skills; ability to deliver webinars and manage fast-paced communication channels
- Excellent follow-through, attention to detail, and minimal need for supervision
- Ability to thrive in a fast-paced environment – you’ll have guidance when you need it, but you’re also goal-oriented and can execute without close supervision
- Impact driven – your performance will set the bar for host success teams globally
- Positive mental attitude, high integrity, strong work ethic, down-to-earth, and a commitment to our mission
What the job involves
- Our Host Success team in London is expanding to keep up with the demand for cars on the Turo marketplace
- We’re looking for our first dedicated Host Success Specialist to further accelerate our growth by building our host community and the selection of vehicle listings across the country
- As a Host Success Specialist, you will act as the gatekeeper for our UK marketplace by owning the onboarding experience for new hosts
- You will be responsible for helping us meet our supply targets and ensuring new hosts are set up for success
- You’ll help us develop and test different channels and onboarding content to drive impact
- Manage the new host onboarding funnel in a fast-paced environment
- Present regular webinars to educate new hosts on achieving success with Turo
- Report to leadership with updates on onboarding performance
- Manage email and CRM to deliver support and insights to new hosts
- Identify and lead initiatives to meet supply strategy goals
- Collaborate with Marketing, Operations, and Customer Support teams to support cross-functional initiatives
- Gather host product and experience feedback and share internally
- We're a small team in a dynamic startup environment; you may be called upon to support the Host Success team in other capacities, such as supporting live events or partner meetings
Application process
- Cover letter strongly encouraged
Salary benchmarks
Our take
Turo is the world’s largest car rental marketplace. The comparisons with AirBnb are obvious but not unfounded - ‘hosts’ make their cars available to ‘guests’ who benefit from short-term rentals without the cost of purchasing their own automobile.
The startup has reinvented the car-rental marketplace, previously dominated by incumbents like Avis. By allowing users to rent directly from the car owner themselves, Turo is bringing transparency, efficiency, and liquidity to the industry while hosts earn additional income.
Perhaps one of the biggest challenges the company needs to overcome is similar to those that plagued other major sharing-economy companies like Uber - regulation. Specifically Turo faces disputes over bad-faith hosts and from incumbent players, especially regarding airport use. Since its 2022 IPO, Turo has been eyeing further global expansion and targeting a series of strategic acquisitions and partnerships which will expand its product suite for hosts and guests alike.
Freddie
Company Specialist at Welcome to the Jungle
Insights
22% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Feb 2020
$30m
SERIES E
Jul 2019
$250m
SERIES E
Total funding: $464m
Company benefits
- Dental, and vision coverage
- Time off to volunteer
- Travel credit each month to grab a car and go explore
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company HQ
Union Square, San Francisco, CA
Leadership
Andre Haddad
(CEO, not founder)Previously worked for 10 years at eBay, holding various positions such as CEO - Shopping.com & Vice President - User Experience & Design.
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