Customer Experience Partner, Eleos Health
$100-130k
Ability to travel up to 20%
Automation and AI solutions for healthcare
Open for applications
Automation and AI solutions for healthcare
201-500 employees
Open for applications
$100-130k
Ability to travel up to 20%
201-500 employees
Company mission
To streamline documentation, simplify compliance, and surface deep care insights to drive better client outcomes.
Role
Who you are
- You are a customer-focused, detail-oriented professional who thrives at balancing relationships, technical understanding, and process excellence
- You enjoy helping customers navigate new technology, translating insights into action, and supporting users at all levels—from frontline clinicians to operational leaders
- You are comfortable guiding onboarding, interpreting data to spot risks and opportunities, managing multiple accounts simultaneously, and collaborating with cross-functional teams
- You value clarity, consistency, and proactive communication, and take pride in ensuring your customers succeed
- 3+ years of experience in Customer Success, Implementation, Account Management, or another customer-facing role in a Saas environment
- Experience supporting a dynamic book of business of Commercial customers while driving strong customer outcomes
- Ability to communicate clearly and build trusted customer relationships
- Comfortable simplifying technical concepts for non-technical users
- Strong organizational skills and ability to manage multiple projects simultaneously
- Analytical mindset with the ability to translate data into actionable insights
- Experience with healthcare workflows or health tech environments preferred
- Previous exposure to deployment, configuration, or product training activities
- Strong technical configuration acumen including experience with HTML/CSS, JSON, XML
What the job involves
- We are seeking a Customer Experience Partner (CEP) to guide the implementation, adoption, and ongoing success of Eleos across our Commercial customer segment
- As the primary post-sale point of contact, you will ensure customers onboard effectively, achieve measurable value, and maintain long-term, successful partnerships
- Reporting to the Customer Experience Team Lead, you will blend technical guidance, customer engagement, and proactive success planning to drive quick time to value and sustained outcomes
- You will help customers adopt Eleos deeply, understand their workflows and goals, and partner internally to ensure a seamless, high-quality experience throughout the customer lifecycle
- Lead customer technical configurations with a focus on speed, clarity, and effective adoption
- Configure customer environments, guide administrators, and ensure technical readiness
- Deliver product overviews, workflow recommendations, and best practices
- Serve as the primary customer contact for onboarding, value delivery, and ongoing partnership
- Manage the full post-sale lifecycle for your Commercial account portfolio, using a blend of personalized human touchpoints and scalable digital-touch tools to support customer success
- Build strong relationships with day-to-day users and operational leaders
- Understand each customer’s goals, workflows, and success metrics to tailor recommendations and guidance
- Monitor usage patterns and customer health to proactively identify risks or opportunities
- Use data and insights to recommend workflow improvements and feature adoption
- Provide strategic check-ins to reinforce value and drive customer outcomes
- Collaborate with the Customer Academy to support customer training and enablement
- Partner with Account Managers on renewal preparation and expansion opportunities
- Share customer insights and product feedback with internal teams to influence improvements
- Support process optimization and scalability initiatives within Customer Experience
- Maintain accurate account records, implementation plans, and customer notes
- Track progress toward customer goals and internal KPIs
- Follow operational processes to ensure consistent, high-quality customer delivery
- What does success look like?
- Customers achieve value quickly and sustain strong adoption over time
- High customer satisfaction and consistently positive feedback
- Clear, proactive communication with customers and internal partners
- Accurate documentation and reliable, process-driven execution
- Strong renewal outcomes and low churn within your account portfolio
Our take
Conversations around mental health challenges are becoming more open, and support for conditions like anxiety and depression is increasingly recognized as a core part of healthcare. However, there are still relatively few technologies designed to support the professionals delivering these services. Eleos Health addresses this gap with voice-based AI tools for therapists, helping streamline their workload while providing deeper insight into patient sessions.
Eleos Health is the leader in CareOps automation for behavioural health, and its voice-to-insights technology is the first of its kind. The platform functions across a therapist’s whole workflow; taking notes and analysing hundreds of data parameters per appointment to deliver smart insights. Most importantly, the NLP and voice analysis provided frees professionals up to focus on treatment and care.
Eleos Health has experienced impressive customer retention and recurring revenue, showing the value that therapists have found in its product. The company has seen substantial investment which will enable it to deepen product and business development, hire talent and increase service and sales teams. In 2023 a study was published showing that the use of AI in behavioral health treatment can effectively help patients adhere to evidence-based care activities, evidencing the value of Eleos' work.
Freddie
Company Specialist at Welcome to the Jungle
Insights
57% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2025
$60m
SERIES C
Sep 2024
$8.3m
SERIES B
Total funding: $136.3m
Company HQ
East Cambridge, Cambridge, MA
Leadership
Alon Joffe
(Co-Founder & CEO)Alon is a Member of 8400 The Health Network. Previously, he was on the Investment Team for New Era Capital Partners and worked in Business Development at Peres & Associates Global Advisory. He also spent 5 years in the Israeli Air Force as an Officer.
Dror Zaide
(Co-Founder & CRO)Since co-founding Eleos in 2020, Dror has served as the CPO, COO and now CRO, a role he's held since 2022. Previously he co-founded The Soul Bird Project and Givit, and founded ZaidAir.
Alon Rabinovich
(Co-Founder & CTO)Alon previously worked as a Software Developer at MTN Technologies. He also spent 3 years in the Israel Defense Forces as a Security Researcher.
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