Data Analyst, Monzo
Workforce Management
£55-75k
+ Share options
More information about location
Digital-only bank platform and marketplace
Open for applications
Digital-only bank platform and marketplace
1001+ employees
Open for applications
£55-75k
+ Share options
More information about location
1001+ employees
Company mission
To build a new kind of bank that makes money work for everyone.
Role
Who you are
- You have a Workforce Management / Forecasting / Operations background
- You have demonstrable experience using SQL in an Operations / Workforce Management setting
- You have experience building and maintaining dashboards in Looker
- You are resilient and comfortable working at a fast-pace
- You are comfortable influencing and challenging senior stakeholders
- You have excellent English written & verbal communication skills
- You are values driven approach in line with Monzo’s core values
- You have fluency in MacOS, Slack, and GSuite tools and the ability to adapt to learn new systems and processes
- Anaplan experience a bonus
What the job involves
- The Data Analyst, Workforce Management role sits inside the Commercial Planning & Governance team who form part of the Workforce Management function at Monzo
- Workforce Management is a key part of Customer Operations, helping us to know where and when we need to support our Customers
- The Commercial Planning & Governance Team drives efficiencies by continuously improving processes by providing clear and structured procedures
- This enables our COps team to scale effectively: ensuring demand changes are scoped and delivered safely. They are a strategic partner who identifies where change is needed and assesses the impact. They communicate clearly with their stakeholders to ensure seamless implementation of new processes
- Managing the day to day modelling and reporting of the forecast change process and being accountable for seeking 1st line approvals of any changes that impact COps cost or headcount
- Ensuring accurate reporting of FTE, cost and workload impacts in various stakeholder-facing forums
- Being responsible for building and maintaining custom reporting / dashboards for Workforce Management, e.g. shrinkage, adherence, handle time, etc. in Looker
- Supporting the impact analysis in delivery of high impact projects, relating to service, COps efficiency or cost gains
- Building strong relationships with stakeholders outside of Customer Operations e.g. Fincrime, Risk, Product to understand and model FTE/hiring impact of new processes, marketing activity or rule changes
- Partnering with COps Leadership, Outsourcing, Financial Planning and the wider business to scope and monitor the implementation of changes as well as validating that agreed business objectives were met
Application process
- Recruiter Call
- Initial Call
- Take home task
- Final interview including a technical case and a behavioural interview
- Our average process takes around 2-3 weeks but we will always work around your availability
Salary benchmarks
Our take
Monzo is a challenger bank that fully operates online and offers a full range of current, savings, business accounts, and more. The speed of the challenger banks to provide a great experience has been impressive, and the number of competitors appearing has proven the consumer desire for innovation.
Monzo remains one of the popular online banks, with more than 6 million active users. The company faces competition from more traditional banks, such as Goldman Sachs and JP Morgan, which have launched their own digital banks. However, the new technologies that the company is built on enable it to expand quickly (with fewer issues) than the incumbent players' offerings.
With an increasing amount of people switching banks, the company's ever-expanding suite of banking and financial services (such as its buy-now-pay-later offering) has resulted in Monzo receiving the second-highest net switching gains among digital challenger banks (just behind Starling).
After setting U.S. expansion plans aside in 2020, the company launched in the U.S. market in early 2022, partnering with Sutton Bank to provide its U.S. accounts. After several years focused on narrowing its losses, Monzo hit profitability in the first two months of 2023. In the same year, 2 million new customers joined, tallying its customer base at 9 million in 2024.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 18 rounds)
May 2024
$190m
LATE VC
Mar 2024
$464.6m
LATE VC
Total funding: $1.9bn
Company benefits
- Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
- Flexible working hours
- Work From Home Opportunities + we'll pay for any equipment you need to do your job
- 24 days holiday a year, plus bank holidays
- Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
- Employee Assistance Programme
- Learning budget of £1,000 a year
- Aviva Pension Scheme + 4% Employer Contribution
- Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
- 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
- 3 months of secondary caregiver leave at 100% pay
- Unum Life Insurance
- Access to fertility and family-forming health benefits via Fertifa
- Abellio Season Travel Tickets + Cycle-to-Work Scheme
Company HQ
City of London, London, UK
Leadership
TS Anil
(CEO)Also a Board Member at Accion. Previously Board Member at UK Finance, Global Head of Payments, Products & Platforms at Visa and was the Global Head of Retail Products at Standard Chartered Bank.
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