Solutions Engineer, Twilio
More information about location
Cloud communications software
Open for applications
Cloud communications software
1001+ employees
Open for applications
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- Have you got a knack for explaining technical concepts? Do you want to work closely with industry-leading companies to solve some of their toughest problems?
- You have 3+ years of success in a customer-facing solutions engineering role (presales)
- You have a curiosity that often manifests in understanding technology "under the hood", and have a knack for understanding technical concepts
- You have excellent communication skills to effectively run product demos to both business and technical buyers
- You are comfortable with APIs and integration
- You have a passionate commitment to closing deals
- You're a customer-focused problem solver who finds creative solutions while always doing what's best for the customer
- You have experience with Data Engineering and Cloud Data Warehouses
- You have experience with marketing technology such as marketing automation, personalization, journey orchestration, or advertising
Desirable
- You have experience with customer data platforms
- You have experience collaborating within teams utilising the MEDDICC framework and applying it to deliver value-focused demos
- You’ve built websites and/or mobile apps, or have experience working with ETL and/or data pipelines. You are familiar with the cloud infrastructure that powers them (e.g. Amazon Web Services, Google Cloud Platform, Microsoft Azure, etc)
- You have some experience with Data Analytics, Data Science, AI, or Machine Learning
What the job involves
- We’re looking for a Solutions Engineer, Segment who loves teaching people, solving problems, and wants to be a major factor in adding to the list of our biggest customers. You will be joining a team of solutions engineers that are passionate about storytelling, problem solving, and building meaningful solutions that solve real-world problems
- We partner with Account Executives in discovering technical and business pains and requirements, advocating for customer needs to internal teams, and demonstrating the art of the possible. We get excited talking to data engineers, marketers, and product managers, and also know how to distill technical concepts to our buyers, while simultaneously articulating business value
- We’re here to make our customers’ lives easier by providing them with the right solutions for their challenges in customer data strategy and architecture
- Partner with Account Executives to execute pre-sales activities including opportunity qualification, discovery, demonstrations, Proof-of-Concept, RFP responses, and justifying business value
- Become an expert builder and evangelist of Segment’s products and partner ecosystem
- Lead technical evaluations with our prospects to uncover their goals and technical pain, in order to design, demonstrate and present innovative solutions that unlock business-level gains
- Develop subject matter expertise on Customer Data Platforms (CDPs) and Segment’s role within the customer data ecosystem
- Act as a trusted advisor to consult with customers and prospects in order to influence their customer data strategy and architecture design
- Build a perspective on customer and market trends by listening to prospects and advocating for customer interests to influence Segment’s strategy and vision
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company HQ
Financial District, San Francisco, CA
Leadership
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
Share this job
View 42 more jobs at Twilio