Solutions Engineer, Twilio

• Have you got a knack for explaining technical concepts? Do you want to work closely with industry-leading companies to solve some of their toughest problems?
• You have 3+ years of success in a customer-facing solutions engineering role (presales)
• You have a curiosity that often manifests in understanding technology "under the hood", and have a knack for understanding technical concepts
• You have excellent communication skills to effectively run product demos to both business and technical buyers
• You are comfortable with APIs and integration
• You have a passionate commitment to closing deals
• You're a customer-focused problem solver who finds creative solutions while always doing what's best for the customer
• You have experience with Data Engineering and Cloud Data Warehouses
• You have experience with marketing technology such as marketing automation, personalization, journey orchestration, or advertising

Desirable

• We’re looking for a Solutions Engineer, Segment who loves teaching people, solving problems, and wants to be a major factor in adding to the list of our biggest customers. You will be joining a team of solutions engineers that are passionate about storytelling, problem solving, and building meaningful solutions that solve real-world problems
• We partner with Account Executives in discovering technical and business pains and requirements, advocating for customer needs to internal teams, and demonstrating the art of the possible. We get excited talking to data engineers, marketers, and product managers, and also know how to distill technical concepts to our buyers, while simultaneously articulating business value
• We’re here to make our customers’ lives easier by providing them with the right solutions for their challenges in customer data strategy and architecture
• Partner with Account Executives to execute pre-sales activities including opportunity qualification, discovery, demonstrations, Proof-of-Concept, RFP responses, and justifying business value
• Become an expert builder and evangelist of Segment’s products and partner ecosystem
• Lead technical evaluations with our prospects to uncover their goals and technical pain, in order to design, demonstrate and present innovative solutions that unlock business-level gains
• Develop subject matter expertise on Customer Data Platforms (CDPs) and Segment’s role within the customer data ecosystem
• Act as a trusted advisor to consult with customers and prospects in order to influence their customer data strategy and architecture design
• Build a perspective on customer and market trends by listening to prospects and advocating for customer interests to influence Segment’s strategy and vision

• Generous annual time off in all countries
• Comprehensive health programs
• Programs to help our employees plan for their retirement needs
• Generous maternity, paternity, and adoption leaves, as well as family medical care leave
• Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
• Variety of snacks, drinks, and catered meals in each of our locations
• Work from home opportunities

Total funding: $250.7m

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.