Staff Inbound Product Manager, ServiceNow
Enterprise Search
$147.3-257.8k
+ Equity and ESPP
Office located in Waltham, MA
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$147.3-257.8k
+ Equity and ESPP
Office located in Waltham, MA
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 8+ years of software product management experience
- Direct experience building gen-AI, natural language processing, or search capabilities
- Strong prioritization skills and the discipline to focus on high-impact activities
- Experience capturing and defining product requirements and transforming them into a roadmap
- Deep customer empathy and a track record delivering customer-centric solutions
- Expertise in synthesizing qualitative and quantitative data to validate hypotheses, measure success, and inform product direction
- Experience navigating ambiguity, identifying underlying problems, and clearly articulating tradeoffs around potential solutions
- Demonstrated ability to navigate and solve problems at the intersection of machine learning quality and UX design
What the job involves
- As part of our Digital Transformation group, we deliver an intelligent, secure, scalable, performant, and accessible Platform, which serves as the foundation of ServiceNow’s products and customer experiences
- This is possible through world-class integrations, data management, automation, artificial intelligence, and end-user experiences across all channels
- This role is on our PlatformX, team within the Digital Transformation group
- It is our newest team, is shaping the long-term future of our intelligent platform
- This high-leverage, business-critical role is an opportunity to shape how search is employed to power richer, more intuitive conversational experiences
- As the line between search and conversation blurs, you'll guide the development of our foundational search capabilities to create conversational experiences that are personalized, relevant, and grounded in trusted information
- Drive product strategy for search, retrieval augmented generation (RAG), and question-answering capabilities that sets us up for success as we look to grow to $30B+ in revenue
- Identify compelling product priorities and build consensus around them
- Facilitate cross-functional teams that comprise ML research, engineering, user experience research, and design partners to bring high-quality products to life
- Manage the end-to-end product lifecycle and assume ownership of outcomes
- Integrate user research, customer pilots, and market analysis into product requirements to enhance user and customer satisfaction
- Translate complex problems into clear and compelling requirements
- Develop multimodal communications that speak to diverse audiences, both internal and external, and technical and non-technical
- Forge partnerships with other product teams to drive adoption of search and gen-AI capabilities
- Establish and refine metrics and framework for measuring the quality and value of search and gen-AI
- Serve as team guide and coach lower-level employees
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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