Customer Success Manager, Guesty
SMB
Property management software for short-term rentals
Posted today
Property management software for short-term rentals
501-1000 employees
Posted today
501-1000 employees
Company mission
To make the jobs of property management companies easier.
Role
Who you are
- Exceptional verbal and written communication skills for effectively engaging with clients and internal stakeholders
- Experience in negotiating contract terms, handling objections, and closing deals to drive revenue growth
- Strong organizational skills and the ability to manage multiple priorities and deadlines effectively
- Technical acumen to grasp and communicate complex concepts for seamless collaboration between technical and non-technical stakeholders
- Collaborative mindset, with the ability to work closely with cross-functional teams to deliver exceptional results for clients
- 2+ years of account management experience in complex SaaS software
- Proven track record of meeting and exceeding sales quota, negotiating contract terms, and closing deals to drive revenue growth
- Demonstrated expertise in client retention strategies, ensuring high customer satisfaction and long-term partnership development
- Ability to work in a fast-paced environment and be an outstanding team player
- Familiarity with CRM software (Salesforce preferred)
- Hospitality or property management industry experience - advantage
What the job involves
- As a Customer Success Manager, you will play a crucial role in maintaining and enhancing the relationships with our SMB clients
- You will serve as the primary point of contact, ensuring their needs are met and their expectations are exceeded
- Your focus will be on driving client success, fostering growth opportunities, and ultimately contributing to the overall success of our company
- Manage the post-sale engagement, retention, growth and renewal of your customers by identifying opportunities and ensuring customers’ success
- Analyze customers’ performance metrics to identify growth opportunities, areas for improvement, and present new solutions to enhance the overall value delivered
- Serve as a trusted advisor to customers and educate them on the use and benefits of our products and our industry
- Collaborate with internal teams (Sales, Implementation, Finance, Support…) to ensure seamless delivery of services and exceed client expectations
- Maintain a good understanding of our product offerings, staying updated on new features, enhancements, and best practices
Our take
The short-term rental economy has gone from strength to strength since the revolutionary introduction of Airbnb into the industry. Now startups are competing to iron out the kinks in vacation and rental experiences for both landlords and tenants.
Guesty is doing this through building the Salesforce for property management. By focusing on the operational hiccups of running a short-term rental property - and there are many - Guesty has built up a loyal customer base who are grateful for the software which unlocks time and money.
The company is now investing in growth and technology while extending its marketplace of third-party integrations. It is also continuing to build out its machine learning capabilities which augments many of its products, triaging guest messages for example.
The startup is also starting to develop products for other types of property, including multi-unit listings and “aparthotels.” Guesty must continue to deliver a quality service for these new types of customers who will bring with them higher expectations than casual hosts.
Steph
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2024
$130m
SERIES F
Aug 2022
$170m
SERIES E
Total funding: $410.1m
Company values
- Well-being | Everything needed to fuel healthy minds & happy stomachs
- Experience | Work hard, play hard, repeat
- Innovation | Got ideas? Let’s make them a reality
- Collaboration | Because teamwork makes the dream work
- Performance | Pushing you to be your best self – personally & professionally
Company HQ
Covina, CA
Articles
Leadership
Amiad Soto
(CEO)Industrial Engineering graduate from Tel Aviv University. Guesty arose from their time struggling as an AirBnb host.
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