Customer Success Manager, EverCommerce
EverHealth
$60-70k
Plus Employee Stock Purchase Program
More information about location
Integrated SaaS solutions
Be an early applicant
Integrated SaaS solutions
1001+ employees
Be an early applicant
$60-70k
Plus Employee Stock Purchase Program
More information about location
1001+ employees
Company mission
To transform commerce for the service economy.
Role
Who you are
- As Customer Success Manager you have a strong service delivery project and program management background with deep expertise in healthcare related service delivery
- You love establishing best in class service delivery methodologies, standards, tools and processes to ensure that our products are delivered to our customers effectively and efficiently, assuring delivery on time with strong adoption/engagement
- Bachelor’s Degree preferred
- 3+ years relevant service/relationship management experience
- Prior SaaS account management experience highly desired, healthcare industry experience is a plus
- Experience handling multiple tasks required
- A willingness to take initiative and solve problems
- An orientation toward constantly improving processes and management best practices
- A willingness to share with the team practices at your prior companies that helped create great customer experiences
What the job involves
- We are looking for a Customer Success Manager to create and oversee EverHealth’s strategic customers
- Our mission is to build a technology platform that enables medical practices of all sizes to make care more informed, more personalized, more interactive, and more adaptable
- CollaborateMD, an EverHealth product, has been used by thousands of physicians who in turn have provided care to millions of patients
- Our products can be completely tailored to any medical practice—small, large, or specialty—and are open to third-party innovation via a robust API
- Our people and the enthusiasm for healthcare is contagious. We’re one of the most tech-forward healthcare players in the EHR industry and our philosophy “more time with patients, less time doing paperwork” drives constant innovation throughout the company
- This role will report to the Manager of Customer Success at CollaborateMD
- Be a great facilitator and problem solver building relationships internally and externally, focused around enabling customer growth, satisfaction, and product loyalty
- Develop strong relationships with key stakeholders of our customers ensuring the best possible customer experience
- Monitor customer’s usage of product(s) and services helping grow monthly recurring revenue by driving adoption and identifying new upsell and cross-sell opportunities
- Develop individual success plans for each customer to ensure adoption, expansion, and loyalty across your portfolio
- Be an expert on the CollaborateMD Platform maintaining a deep understanding of our technology and products
- Have general knowledge of our EverHealth portfolio of products and how they add values to CollaborateMD customers
- Understand customer needs and identify and share best product workflows that help them close process gaps and improve success metrics
Our take
Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.
The company, which specialises in Home Services, Health Services and Fitness & Wellness Services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, affecting the marketing services solutions, the company still delivers double-digit growth and solid profitability.
In 2021, EverCommerce went public before acquiring DrChrono, and through this, both companies can share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a behemoth in its industry, having acquired nearly 30 companies, with multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2020
$20m
GROWTH EQUITY VC
Apr 2017
$12m
SERIES A
Total funding: $36.3m
Company benefits
- Flexibility to work where/how you want – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through Udemy
- 401k with company match
- Flexible and generous paid time off
- Employee Stock Purchase Program
Company HQ
River North Art District, Denver, CO
Leadership
Matthew Feierstein
(President & COO)Former President at PaySimple. They were also the COO at Pronto.
Chris Alaimo
(CTO)They have extensive history as a VP of Engineering at various companies. Former CTO at PaySimple.
Eric Remer
(CEO)Co-founded I-Behavior, Conclave Group LLC and PaySimple.
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