Member Support Specialist, Virta Health
$18 – $23 per hour
Diabetes reversal & weight loss treatments
Be an early applicant
Diabetes reversal & weight loss treatments
501-1000 employees
Be an early applicant
$18 – $23 per hour
501-1000 employees
Company mission
To reverse metabolic disease in one billion people
Role
Who you are
- 1-3 years of experience in a direct customer facing role
- The ability to navigate seamlessly between multiple member interactions and internal systems while working toward clearly defined Member Support goals
- Experience and comfort using technology, digital tools, and systems (preferably experience with Zendesk)
- Strong and effective communication skills, with the ability to listen and understand an issue and problem solve
- Excellent written and verbal communication skills
- Ability to work a variety of shifts and schedules if requested (including nights, weekends, and holidays)
- Comfortable working remotely and self motivated
What the job involves
- As a Member Support Specialist, you will be on the front lines representing Virta Health to assist our current and prospective members with their Virta accounts via live chat, email, and outbound phone.
- We are partners to celebrate our members’ wins and are there to help solve any difficulties. Our Specialists are empathetic and understanding problem solvers who are comfortable in a fast paced, constantly evolving environment, and are obsessed with providing a great member experience
- Answer member emails following Virta policies and standards
- Available for live chat during business hours to answer applicant, pre-applicant, and member questions
- Make phone calls to members to help solve problems and troubleshoot issues
- Properly escalate member concerns to appropriate teams and internal stakeholders to ensure the voice of the member is heard through the company
- Meet internal success metrics for quality assurance, response times, productivity goals, and accuracy
- Be available to assist with tasks as needed to help support the larger Member Support and Virta teams
- Within your first 90 days at Virta, we expect you will do the following:
- Learn about the Virta treatment and product to be a subject matter expert for our members
- Become familiar with internal policies, systems, and procedures to assist members with all common inquiries
- Follow a glide path to ramp up to defined Member Support metric goals (Quality Assurance, One Touch, Response TImes, Customer Satisfaction, Productivity)
- Build relationships within the Member Support team and the larger Virta organization
Our take
Much of the care for type 2 diabetes has been based on control and prevention, rather than a direct reversal of the issue. Virta Health is changing that, providing patients with personalized treatment plans, virtual monitoring and patient care.
Instead of depending upon medication, which often needs to be increased over time, the company is tackling the problem at its root and taking a fundamentally different approach that is better for the patient, and more economical for insurers. Among enrolled patients in its clinical trial at one year, 60% achieved diabetes reversal.
While other platforms serve similar markets, the large number of prediabetic and diabetic Americans presents a significant opportunity for growth. The company is well-funded and continues to expand the reach of its telehealth-powered diabetes reversal treatment - positioning itself for widespread adoption as it addressies this critical healthcare challenge.
Steph
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2021
$133m
SERIES E
Dec 2020
$65m
SERIES D
Total funding: $373m
Company benefits
- Remote-first work environment with ability to work from home
- Flexible work hours & time off policy
- Virta pays 99% of all employee health insurance premiums, and 75% for all dependents
- Up to 16 weeks paid parental leave
- Enroll in the Virta treatment for free and give a discount to friends and family
- Internet, home office, learning & development stipends
- Employee Resource Groups like Parents of Virta, Ladies of Virta, and Virtans for DEI
- 401K and ROTH contribution opportunities
Company HQ
Civic Center, Denver, CO
Leadership
Sami Inkinen
(CEO & Co-Founder)Worked on Microsoft’s strategy team for MS Office, and as a consultant for McKinsey & Company. Co-founder of online real estate marketplace Trulia, serving as its COO until its IPO and eventual sale to Zillow Group.
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