Senior Sales Operations Analyst, Zoom
Enterprise
$126.5-276.7k
OTE
Video-focused online communications platform
Open for applications
Video-focused online communications platform
1001+ employees
Open for applications
$126.5-276.7k
OTE
1001+ employees
Company mission
To make video communications frictionless and secure.
Role
Who you are
- In short, we are looking for a highly experienced generalist in sales strategy and operations
- You will have a depth of experience in high growth SaaS markets
- 8+ years of work experience in Global Sales Strategy, Sales Operations, or Business Operations
- Experience working within the Majors market teams
- The ability to articulate specific Majors market understandings and insights
- 5 years' work experience + Zoom experience in Sales Operations & Enablement, could act as a substitute for 8+ years work experience
- 5 years' experience with SaaS, B2B, multi-product and technical sales business models, with a preference to high growth companies
- Must be highly proficient in Salesforce.com, Google docs, Excel, and technically savvy for other key sales applications; will consider another CRM proficiency
- Direct or indirect management experience with global sales leaders in worldwide regions
- Comfort with C-level presentations, meetings, strategy discussions, yet has the ability to connect with field sales reps
- Outcomes-oriented approach to sales and sales operations with corresponding experience managing key metrics for success
- Strong business acumen, strong reporting and analytics, troubleshooting, problem-solving, and project management skill
- BS Degree in business, economics, communications or other disciplines is preferred but not required
- MBA degree preferred but not required, will also consider an MA with a specific discipline
- Certificates in global strategy or business analytics from credentialed universities also preferred
What the job involves
- Zoom is looking for a Senior Sales Operations Analyst to work as an embedded resource to the Enterprise market teams and that segment's sales management team
- The Senior Sales Operations Analyst plays an important role to sales management teams by partnering with sales leadership, and key cross functional stakeholders across the business to better execute on structure, evaluate business problems, design and then implement relevant recommendations, while tracking success metrics
- Also, the SSOA will be called on to assess our sales effectiveness, sales productivity, KPI framework and revenue programs to exceed our goals. You will have a depth of experience in high growth SaaS markets
- His is a strategic thinking role, balanced with being comfortable with hands on finessing of data by working through specific data driver deliverables, while at the same time analyzing and providing insights on opportunity/risk levels
- Structure and evaluate business problems, design and implement relevant recommendations, and track success metrics
- Partner extensively with the Go to Market Insights team to understand the quantified view of the market opportunity. This understanding will help you to make recommendations on optimizing sales resource planning and quota planning accordingly
- Define, manage, and provide insights on key performance indicators (KPIs) across a range of selling segments: direct, indirect, Majors, Enterprise, etc
- Become a subject matter expert on Sales Segmentation definitions, Sales Booking Policy and Global Rules of Engagement. This may include weighing in to help resolve any disputes over policy that may arise
- Understand the impact of Privacy and Security issues as the impact Zoom across the business
- Co-lead executive analyses, strategies, and deliverables (e.g., Executive presentations, QBRs, etc.)
- Use the Zoom sales technology stack to regularly report to sales leadership and the executive team all activities, performance, data and reporting
- Work collaboratively to deploy technology to increase the amount of time that reps spend selling and to automate essential processes
- Quickly synthesize information, structure a concise, clear presentation of findings to an executive audience and prioritize issues as appropriate
- Lead cross functional initiatives to transform and refine processes to promote improved sales productivity and velocity
- Working in partnership with Sale Enablement and GTM Insights. Deliver a unified and connected planning and best practice environment around quota management, territory management, pipeline management, forecasting, quarterly business reviews and GTM Planning, in collaboration Financial Planning & Analysis, Data Management, Enterprise Systems teams, Marketing, Marketing Operations, Human Resources and Sales Support, all of which support a world-class sales organization
- Conduct scoping of projects with stakeholders to understand business requirements, level of effort, owners, and timelines
- Partner with Sales Enablement on implementation of enabling systems and tools, working closely with internal systems teams towards reducing ramp times of new reps
- Drive operational efficiencies by automating and improving processes, tools, and dashboards that scale as the business expands globally
Application process
- End Date: June 5, 2025
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic aquisitions, such as that of Solvvy (an AI and automation service) in 2022. It remains to be seen if this will be enough to turn things around for Zoom: along with many other large tech companies it has recently engaged in large-scale layoffs to realign itself with a difficult economic situation. Still, it is a profitable company and a household name, and its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO)Previously VP Engineering at Cisco and WebEx.
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