Manager of Technical Operations Center, Take Two Interactive
Video game publisher
Open for applications
Video game publisher
1001+ employees
Open for applications
1001+ employees
Company mission
To be the most creative, the most innovative and the most efficient entertainment company.
Role
Who you are
- 5+ years of relevant experience in large-scale production networks or systems operations, with a strong background in site reliability engineering (SRE) principles
- Proven experience leading globally distributed, 24x7 operational teams and managing major incident handling
- Strong technical background in managing and maintaining global infrastructure, including a firm understanding of:
- Public Cloud Providers: AWS, GCP, and Azure
- Operating Systems: Linux and Windows in production environments
- Virtualization: VMware, Proxmox, KVM, or Hyper-V
- Infrastructure as Code (IaC) Concepts: Terraform or Ansible
- Exceptional communication and collaboration skills, with the ability to clearly articulate technical concepts to both technical staff and senior management
- Experience ensuring operational activities are thoroughly documented and compliant with audits
- A bias towards automation and optimizing operational workflows for service delivery
What the job involves
- As the Manager of the Technical Operations Center (TOC), you will lead Take-Two's Austin-based and international TOC teams, serving as the primary responders for our global infrastructure
- This 24x7 team, composed of first-line, site reliability, and senior engineers is responsible for the initial triage of critical business platforms, public cloud services, and on-premises compute, network, and storage
- Your leadership will ensure the constant availability and peak performance of services essential to our worldwide operations
- In addition to infrastructure response, the TOC Manager oversees Take-Two's Problem and Change Management practices
- You will manage dedicated leads responsible for the change management lifecycle and the Change Advisory Board (CAB) and the effectiveness of our Problem Management practice, focusing on root cause analysis, post-incident reviews, and proactive trend analysis to prevent future service disruptions
- Oversee Take-Two’s global Technical Operations Center (TOC) staff, including front-line first-responder, senior, and site reliability engineers, ensuring 24x7 availability and performance of critical business services
- Direct first response and triage efforts for the global infrastructure footprint, encompassing self-hosted compute, storage, network, critical business services, and public cloud infrastructure
- Lead the consolidation and streamlining of TOC/NOC staff into regional centers, aligning resources for function and location
- Drive continuous operational improvements by implementing standardized communications and a governed, iterative process for creating and updating runbooks, ensuring all new monitoring intake is documented
- Improve operational efficiency and incident response, focusing on reduced Mean Time To Resolve (MTTR)
- Manage L1/L2 safe manual workload execution and coverage, including end-user facing synchronous and asynchronous workloads, including onboarding and post-onboarding provisioning
- Refactor and align standardized operations functional roles in collaboration with other teams such as Advanced Operations , Global Support, and Systems Engineering
- Develop the TOC into a resident Observability center of excellence and an operational analytics capability supporting internal and external workloads
Our take
Parent company to some of the most successful video game companies and titles is Take-Two Interactive, one of the leading developers, publishers, and marketers of consumer interactive entertainment around the globe.
Developing and publishing principally through Rockstar Games, 2K, Private Division, and Zynga, Take-Two has powered industry-leading titles such as Grand Theft Auto, Red Dead Redemption 1&2, the catalog of NBA 2K games, BioShock, and FarmVille.
The company is looking to enter the world of crypto and blockchain, beginning with Zynga's Web3 game Sugartown in 2023. When competitor Ubisoft became the first developer to launch NFTs, the move faced backlash as many users saw it as a cash grab, which has certainly influenced Take-Two’s delay in entering the market. Time will tell how this foray into blockchain pans out for Take-Two.
With its well-established catalog of games (with some highly anticipated title releases, including GTA 6) Take-Two Interactive is a titan in the industry and is well set to see continued success, not only as its subsidiaries expand but through the capitalization of future tech opportunities in the highly innovative gaming industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Medical (HSA & FSA)/Dental/Vision
- 401(k) with Company Match
- Employee Stock Purchase Plan
- Commuter Benefits
- In-House Wellness Program
- Learning & Development
- Charitable Giving Platform with Company Match
- Fitness Allowance
- Employee Discount Programs
- Free Games
- Company Parties, Monthly Socials, and Team Challenges
- Game Release Events
Company HQ
Theater District, New York, NY
Leadership
Strauss Zelnick
(CEO & Chairman)Current ZMC Partner. Former President & CEO of MBG Entertainment, Crystal Dynamics. Former President & COO of Twentieth Century Fox, and Vestron.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 13 more jobs at Take Two Interactive