Senior Technical Writer, Juniper Square
$91-114.5k
+ Equity
Investment partnership platform
Be an early applicant
Investment partnership platform
501-1000 employees
Be an early applicant
$91-114.5k
+ Equity
501-1000 employees
Company mission
To create new opportunities for private capital markets.
Role
Who you are
- Proven experience as a technical writer, with a strong portfolio showcasing expertise in Help Center design, release notes, and UX writing
- Passion for customer advocacy, with a track record of ensuring content meets customer needs and drives adoption
- Strong understanding of Agile software development practices and the ability to integrate documentation seamlessly into the SDLC
- Experience managing and optimizing documentation systems, such as Zendesk, and ensuring they reflect a polished and professional user experience
- Exceptional written and verbal communication skills, with the ability to translate complex concepts into clear, accessible content
- Familiarity with tools like Markdown, version control systems, and modern UX writing platforms
- A proactive approach to problem-solving, with a passion for continuous improvement and innovation in technical writing
- Strong analytical mindset with the ability to measure the effectiveness of documentation through KPIs and other metrics
- Bonus: Experience in the fintech or SaaS space, with familiarity in creating content for technical and non-technical audiences
What the job involves
- As the Technical Writer, Platform at Juniper Square, you will own the end-to-end documentation experience for our platform, ensuring that every piece of content—from Help topics to release notes and UX writing—provides value, clarity, and actionable insights to our customers
- In this role, you’ll serve as the voice of the customer throughout the software development lifecycle (SDLC), advocating for their needs and ensuring that every touchpoint reflects a deep understanding of our products and services
- This is a unique opportunity to define the gold standard for technical writing at Juniper Square, collaborating across teams to deliver content that drives adoption and inspires trust in our platform
- Own the documentation set: Lead the creation, maintenance, and continuous improvement of all customer-facing content, including Help topics, release notes, and release-related email communications
- Advocate for the customer: Act as the voice of the customer throughout the SDLC, ensuring that their needs and perspectives are considered at every stage, from sprint planning to product deployment
- Write UX content: Craft clear, concise, and intuitive UX writing for Juniper Square’s products and services to enhance the user experience
- Collaborate cross-functionally: Partner with product management, engineering, and product marketing to ensure all documentation is accurate, up-to-date, customer-focused, and aligned with the style and standards of our brand. Work closely with product marketing to position new features, products, and services effectively and ensure communications reflect Juniper Square's voice and vision
- Track and measure success: Establish KPIs to assess the impact of documentation, including metrics like Help Center engagement, ticket deflection rates, and customer satisfaction. Use these insights to refine and improve content continuously
- Serve as a thought leader: Advocate for best practices in technical writing and content creation across teams, educating stakeholders on the value of high-quality documentation in improving customer success and product adoption
- Enable cross-functional teams: Act as a central point of contact to harmonize messaging between development, product, and marketing teams, ensuring consistent and customer-focused communication across the organization
- Deliver exceptional release notes: Write high-quality release notes that go beyond feature explanations, diving into why features matter and sharing best practices for maximizing their value
- Integrate into Agile processes: Be deeply involved in Agile ceremonies, from planning to deployment, ensuring documentation readiness is part of the definition of done
- Mentor others: Share expertise and provide guidance to team members and stakeholders on best practices in technical writing and customer advocacy
Our take
Juniper Square is an investment management solutions platform that aims to empower LPs (Limited Partners) and GPs (General Partners) to expand opportunities through partnerships and make the world of private equity more transparent, efficient, and accessible. With a suite of tools that focus on CRM, fundraising, investor reporting, and an investor portal, the company has modernised and streamlined private equity management for companies such as Beacon Capital Partners, Bell Partners, and Greystar.
Founded in 2014, Juniper Square were immediately in direct competition with analytical monolith Microsoft Excel, as well as popular equity management apps like Fundwave. However, the platform has exceeded expectations, in part because of its fluid and longer-term focused software solutions that have innovated what was previously archaic and error-ridden under Excel.
Serving almost 2000 GPs, Juniper Square supports tens of thousands of investment partnerships, covering hundreds of billions in LP capital. The company has raised substantial funding that will be used to fuel rapid growth, accelerate innovation, and expand its services.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
2% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2023
$133m
LATE VC
Nov 2019
$75m
SERIES C
Total funding: $241m
Company values
- Think like an owner: Build for the long term, with accountability
- Better together: Learn and grow as individuals — and as a team
- Build customer trust: When their customers succeed, Juniper succeeds
- Sweat the details: Put in the time and effort to do excellent work
- Solve hard problems: Address root causes and work through symptoms
Company HQ
Chinatown, San Francisco, CA
Articles
Leadership
Alex Robinson
(Co-Founder & CEO)Previously founded GreenDoor where they served as the CEO. They also spent 5 years at Microsoft as Senior Product Manager and 3 years at New Energy Risk as the Founding VP of Business Development.
Yonas Fisseha
(Co-Founder & CTO)Previously the Principal Architect at Fanbase.com and the VP of Engineering at Huddler.com
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