Senior Digital Solution Consultant, ServiceNow
French Speaking
Office located in Bay Street, Toronto
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
Office located in Bay Street, Toronto
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
- Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue
- Ability to have in-depth conversations with customers to uncover organizational challenges and objectives
- Ability to handle customer objections with empathy and tact and steer the conversation in a more productive direction
- Helps drive performance and collaboration across the SC and Sales Digital teams
- Runs workshops with customers in improve their adoption and success of the ServiceNow platform
- Understands how companies operate across multiple business functions and multiple verticals to drive revenue and major company objectives
- Successfully leverages and collaborates with other teams such as partners, solution specialists, and customers success
- Lead enablement sessions for DSCs, DSRs, and new Solution Consultants
- Ability to build highly customized demos and use cases on the ServiceNow Platform
- Eagerness and willingness to learn
- Demonstrated proactive approach to perform without being told what to do
- Ability to prioritize task and be efficient to minimize wasted effort
- Proven ability to live up to commitments while maintaining integrity and focus on details
- Exceptional communication and presentation skills to include technical and business concepts
- 1+ years of pre-sales solution consulting or sales engineering experience in the customer service, field service or CRM software industry
- Bachelor or Master’s degree in Business or Technology is a plus
- Must be able to speak French
What the job involves
- As a member of the Digital Solutions Consulting (“DSC”) team, you will provide technical expertise to support customers with product and solution leadership during pre-sales engagements
- The DSC will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of the ServiceNow SaaS platform
- The Senior Digital Solution Consultant is a hands-on technical consultant with the ability to deliver and position solutions during while achieving quarterly and annual sales objectives for an assigned territory
- Assist Digital Sales teams in the qualification of customer needs through discovery
- Participate across the sales lifecycle on acquiring new customers
- Provide mentoring and training to peers, colleagues and partners
- Demonstrate the product, both standard and tailored to prospects and existing customers
- Generate product demo scripts and scenarios and maintain demonstration environment(s)
- Respond to Request for Information/Proposal documents
- Stay current on product developments/releases to a level required for demo and POC/POV
- Support Marketing events – user conferences, trade shows, webinars etc
- Stay current on competitive analyses and understand differentiators between the company and its competitors
- Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security
- In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment
- Act as the ServiceNow subject matter expert at executive briefings and marketing events
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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