Billing Manager, Amplify

• Bachelor’s degree in Accounting, Finance, or a related field
• 5–7 years of progressive experience in billing, accounts receivable, or revenue operations
• Strong knowledge of billing practices, GAAP principles, and internal control requirements
• Experience with ERP systems (NetSuite preferred), Sales and use tax systems (Avalara preferred) and CRM platforms (Salesforce a plus)
• Proficiency with Microsoft Excel and data analysis
• Strong communication and problem-solving skills, with the ability to work collaboratively across teams

Desirable

• The Billing Manager is responsible for managing day-to-day billing operations at Amplify, ensuring timely and accurate customer invoicing, collaboration with collections, sales tax filings, and reconciliations in compliance with company policies and contracts
• This role partners closely with sales, revenue accounting, finance, and cross-functional teams to support the order-to-cash cycle, resolve billing discrepancies, and enhance the customer experience
• The Billings Manager also plays a key role in maintaining internal controls, preparing billing-related reports, and identifying opportunities for process improvements
• Oversee the preparation, processing, and issuance of customer invoices to ensure accuracy and compliance with contractual terms and company policies
• Manage the resolution of billing discrepancies, adjustments, and credit memos in coordination with finance, revenue accounting, and customer-facing teams
• Collaborate with Sales, Customer Success, and Finance teams to support the order-to-cash cycle and improve customer billing experiences
• Maintain and improve internal controls within the billing process and provide documentation to support external audits and internal reviews
• Monitor billing operations and develop reports on billing metrics, KPIs, trends, and process performance for management review and analysis
• Identify and implement process improvements to streamline workflows, increase accuracy, and enhance efficiency in billing operations
• Supervise and develop the billing staff or coordinate with shared service resources, providing guidance and training as needed
• Process sales and use tax obligations based on customer location, product taxability, and applicable exemptions using Avalara
• Maintain detailed records of tax calculations, exemption certificates, and supporting documentation
• Reconciliation of sales and use tax filings with sales tax charged on customer invoices
• Review customer tax exemption certificates and ensure proper documentation is current and valid