Desktop Administrator, SambaNova Systems

• Bachelor’s degree or equivalent practical experience
• 2+ years of hands-on desktop system administration across macOS and Windows — including OS installation, package management, lifecycle management, and performance troubleshooting
• 1+ years implementing and maintaining MDM platforms (Jamf, Intune, or equivalent)
• Demonstrated experience supporting common enterprise applications: MS Office / M365, Google Workspace, Okta, VPN clients, VNC, video conferencing, and endpoint protection tools
• Comfortable using ticketing systems to manage and prioritize support requests
• Solid grasp of networking fundamentals; able to diagnose and resolve basic connectivity issues independently
• Experience supporting Linux from both desktop and server perspectives
• A genuine people-person who sees IT support as an opportunity to make someone’s day easier
• A self-starter who moves fast, solves problems independently, and flags blockers early
• Someone who finds satisfaction in automating away repetitive work and building systems that just work
• Humble, collaborative, and energized by a team that holds each other to high standards

Desirable

• As Desktop Administrator, you’ll be the backbone of SambaNova’s internal IT experience — keeping our global workforce connected, productive, and secure. You’ll own the desktop environment end-to-end, partner closely with People Ops on seamless onboarding, and drive automation initiatives that scale with our rapid growth
• This is a hands-on, high-impact role for someone who takes pride in running a tight, reliable operation and genuinely loves helping people
• Partner with People Ops to deliver a smooth, day-one-ready onboarding experience for every new hire worldwide
• Own the desktop environment from design through deployment — enhancing performance, maintaining reliability, and scaling infrastructure to support continued growth
• Keep day-to-day operations running smoothly by monitoring, measuring, and proactively troubleshooting infrastructure and services
• Champion automation: identify opportunities, collaborate cross-functionally, and drive initiatives that build long-term stability and efficiency
• Support a diverse user base across all technical ability levels with patience, clarity, and care
• Deploy and maintain end-user hardware including printers, scanners, VoIP devices, and AV equipment
• Diagnose and resolve networking issues impacting productivity