Associate Account Manager, Patsnap
CA$66-74.9k
+ Commission
AI-powered IP and R&D intelligence
Be an early applicant
AI-powered IP and R&D intelligence
501-1000 employees
Be an early applicant
CA$66-74.9k
+ Commission
501-1000 employees
Company mission
To empower IP and R&D teams by providing better answers, so they can make faster decisions with more confidence.
Role
Who you are
- 2+ years of experience in a B2B Sales/Customer Success role
- Bachelor’s degree in a STEM field, preferably in Science, Computer Science or Engineering
- Proven experience in SaaS account management or sales, with a strong track record of conducting product demos and managing client relationships
- Experience in intellectual property (IP), research & development (R&D), or related technical domains is highly preferred
- Able to articulate complex solutions and deliver business cases that resonate with our customers
- Experience using account planning frameworks to prioritize key tasks and activities within the account pack with a focus on value-based outcomes
- Have a track record of exceeding renewal-based targets
- Comfortable both giving and receiving feedback and looking inward at how to develop and grow
- Curious, adaptable and thrive working in an innovative and fast-paced environment
- Strong listening, negotiation and presentation abilities and are comfortable with value-based selling
- Customer centric and driven by having a positive impact on Patsnap's customers
- Proficiency in verbal and written in English
- Fluency in foreign languages is a strong asset, given account coverage in different regions
What the job involves
- As an Associate Account Manager at Patsnap, you will play a pivotal role in driving customer success and revenue growth by managing a portfolio of innovative clients. It is a unique opportunity to take full ownership of the customer lifecycle from identifying and developing new opportunities to managing and growing existing relationships
- As an Associate Account Manager, you’ll play a key role in driving revenue, with approximately 60% of your time focused on new business development across both new and existing accounts, and 40% on renewals and ongoing account management
- Key point of contact for an account pack consisting of our small and mid-size customers, working towards a gross renewal target
- Build and maintain strong relationships with some of the world’s greatest innovators
- Negotiate and execute contracts to maximize annual recurring revenue
- Collaborate with sales team to identify and grow opportunities within your account pack
- Manage risk assessment plan for account pack with next steps and actions in place
- Consistently deliver rolling 90-day forecasts
- Keep up to date with all major product updates and articulate their value to our clients
- Clearly communicate progress of initiatives to internal and external stakeholders
- 35 - 40 hours a week
Our take
PatSnap, which began its life in 2007 as a global patent search database, now offers a “connected intelligence platform” which leverages AI and big data analytics to allow enterprises to gain insights into markets, IPs, and competitor performance, all with the end goal of optimising their own R&D strategies.
Global spending on R&D is in the trillions, but PatSnap claims that its productivity is lower than it was forty years ago. This goes some way in explaining how the company’s popularity has skyrocketed in recent years, securing hundreds of millions in funding and opening up bases across Asia as well as in the US and the UK.
This expansion into the West has proven to be highly profitable, and the company continues to thrive by broadening its range of services. The company's investment in its own R&D has resulted in a number of new collaborative projects, as well as the launch of its AI-powered GPT product, PatsnapGPT, that has been developed to "revolutionize IP and R&D innovation services".
Steph
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2021
$300m
SERIES E
Jun 2018
$38m
SERIES D
Total funding: $351.6m
Company benefits
- 2 company paid volunteering days
- Parental leave policies
- Life Assurance
- 5 weeks paid vacation (+ 1 day per year of service to a maximum of 30 days)
- Comprehensive benefits package for you and your dependents from day one
- RRSP Contribution Matching
Company HQ
Newton, Singapore
Leadership
Jeffrey Tiong
(Co-Founder & CEO)Jeffrey has been at the helm of PatSnap since co-founding the company in 2007. They are also a member of the Forbes Technology Council.
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