IT Support, Alpha Group
Placement Year
5 days a week in office (Paddington, London)
Financial solutions for corporates and institutions
Be an early applicant
Financial solutions for corporates and institutions
501-1000 employees
Be an early applicant
5 days a week in office (Paddington, London)
501-1000 employees
Company mission
To create an exceptional community, full of opportunity, that works hard but lives well.
Role
Who you are
- Excellent interpersonal skills with an ability to communicate at all levels of the organisation
- Experience or knowledge in Microsoft technologies, such as Office365 suite, Intune & Azure Active Directory
- Familiar with Windows10 and Apple Mac operating systems
- Highly organised with the ability to work at pace with a ‘get things done’ attitude
- Pro-active approach with a mindset of looking for constant improvement in all aspects of their work
What the job involves
- Hours: 8AM–5PM / 9AM–6PM
- Working as part of a dynamic and entrepreneurial team, this placement role will be based at our London head office
- Alpha is seeking a bright and proactive university student who is looking to join a fast-paced IT Support team with a collaborative culture that is both challenging and highly rewarding
- Frontline IT Support – Be the first point of contact for technical issues, providing first-line support through walk-ups, remote access, and deskside assistance
- Ticket Management – Log, prioritise, and categorise issues in our support desk system, ensuring accuracy and compliance with ITIL standards
- Hardware & Software Setup – Prepare and configure Alpha computers, install software, and set up monitors, docking stations, and business applications
- User Access Management – Manage accounts in Azure AD, Office 365, VPN, and SaaS services
- New Starters & Onboarding – Ensure all IT equipment and access are ready for new employees before their start date
- Office Technology Maintenance – Conduct daily checks on office equipment, including printers, video conferencing and telephone systems, and TV walls
- Project Work – Assist the team in delivering key IT initiatives and infrastructure improvements
Salary benchmarks
Our take
Alpha Group is a global financial solutions provider tackling a pressing issue in the alternative asset funds sector - the cumbersome process of matching borrowing requirements with suitable lenders.
Recognising the challenge of navigating a marketplace with over 250 lenders, Alphas has launched a digital fund finance platform. Leveraging technology, the platform enables borrowers to swiftly screen their specific requirements across a diverse lender pool in just minutes, addressing the longstanding inefficiencies and complexities inherent in the manual processes traditionally used in the industry.
The platform has launched successfully with over 20 facilities already, showcasing Alpha's commitment to transforming fund finance and positions the company as a leader in providing comprehensive, modular, and transparent solutions for clients with varying levels of resources and experience.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Private healthcare program covering all employees and their families following voluntary opt in
- Cycle-to-work Scheme
- Electric Vehicle Scheme
- Company-wide incentive trips abroad
- Quarterly team celebrations
- Access to state-of-the-art gym
- Onsite PT
- Free bar for Friday drinks
- Barbershop with onsite stylist
Company values
- Act as One: We learn together, grow together and win together. We expect one another to challenge actions inconsistent with our culture, celebrate other people’s wins as well as their own, and put the team before themselves. We never forget that individual success is amplified by the team around us
- Be Humble: Nobody’s the finished article and everyone can learn something from someone. Ideas lead the way, not titles or egos. We don’t let success go to our heads, nor do we let criticism go to our hearts. We’re here to listen, learn and grow so we can continue to raise the bar even higher
- Seek Reality: We keep an open mind and consider multiple perspectives, asking the difficult questions to uncover the best insights and avoid confirmation bias by seeking opposing opinions. Only by questioning our beliefs and preconceptions can we get closer to reality
- Make Moves: Whether it’s solving a complex problem or even bringing someone up who’s on a low, we do the meaningful things that make the biggest difference. In a world where people are often going through the motions, we execute with urgency and hold ourselves accountable to the end result
- Expect More: We’re comfortable with being uncomfortable, because that’s part of how we grow. By reflecting on our journey, being self-critical about our performance and using any setback as an opportunity for a comeback, we continually re-evaluate what it means to be successful
Company HQ
Paddington, London, UK
Articles
Leadership
Morgan Tillbrook
(CEO)Over 20 years of experience building and leading fast-growing companies across technology and financial sectors. They founded Alpha Group in 2009 and has served as the CEO ever since.
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