Manager of Solution Engineering, Resolver
CA$115-120k
Plus OTC
More information about location
Risk-intelligence software
Be an early applicant
Risk-intelligence software
201-500 employees
Be an early applicant
CA$115-120k
Plus OTC
More information about location
201-500 employees
Company mission
To create a digital world that is safe for everyone.
Role
Who you are
- University or College Degree (or equivalent)
- Experience in technology field is preferred
- Practical experience in fields that our product support is an asset
- Leadership acumen with the ability of motivate teams
What the job involves
- We are searching for a Manager, Solution Engineering who will support the sales team with discovery calls, RFP’s and post demo activities to positively impact the sales cycles
- Also providing coaching and team development to assist with the achievement of both team and company OKR’s. There will be regular intersection with various internal teams ensuring there is overall preparedness from a Solutions perspective
- Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose
- Application of Product Knowledge (40%)
- Measure of Success: Win rates, Time-to-go live on new releases, completion of enablement programs
- Stays up-to-date of new features, bugs and configuration approaches from product, apps and professional services
- Works with Application Managers to craft demo scripts, build demo data and demo environments to convey the value to prospects
- Articulates responses to customer questions and RFP functional requirements to ensure appropriate coverage and to build confidence in our products/services
- Prepares demonstrations within Resolver products based on information provided and/or research to meet and exceed a customer’s requirements
- Demo’s and Sales Support (40%)
- Measures of Success: Time to prep for demo, sales efficiency (demos/opp
- Determining key benefits for customers with Account Executives, Customer Success Managers, Executive Sponsors and the Product team
- Confidently present Resolver products and services over the phone or in-person
- Ability to manage participants, colleagues, etc. within meetings to ensure adequate time to demonstrate requirements
- Rehearsal and practice ahead of all demonstrations
- Team Development and Management (20%)
- Measure of Success: Team domain and application knowledge, Ramp time for new hires, Individual coaching and performance plans, active gong feedback
- Motivate the team to exceed expectations
- Maintain an up-to-date set of development goals for each team member and meet with each team member at least monthly to discuss their goals
- Mentor and coach the team in the achievement of KR’s
- Work with the team to advance their skills and progress in their careers
Our take
Resolver, formerly Crisp, is a pre-eminent name in the now-crowded field of social media monitoring services. The company was founded with the objective of identifying internet-based threats to children, and has since evolved into a provider of wider digital marketing services for its clients through the use of sophisticated artificial intelligence tools and a growing team of analysts.
After an acquisition by U.S. risk giant Kroll in 2024, Resolver is looking to synergise its services with its new parent company. Combining AI technology and real-time alerts with Kroll’s risk advisory expertise should significantly expand the value of Kroll’s offerings.
Perhaps the biggest reason for Resolver's former iteration as Crisp's success to date is its roots in online harm-detection. For example, the reputation it has built through operating in environments where analysts simply cannot make mistakes has been crucial to winning the trust of over 1000 brands. Resolver must hope that under new ownership, that reputation will be furnished rather than diluted.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (1 round)
Oct 2018
$25m
GROWTH EQUITY VC
Total funding: $25m
Company benefits
- 33 days holiday including Bank Holidays
- Critical Illness
- Life Insurance Cover
- Healthcare Cash Plan
- An attractive pension
- Cycle to Work Scheme and Commuter Loans to help your journey to work
- Employees perks with freebies, discounts, rewards and more
- Free yoga classes twice a week
- Subsidised gym membership
Company HQ
Leeds City Centre, Leeds, UK
Leadership
Adam Hildreth
(Founder)Prior to founding Crisp in 2005, they were Managing Director of Dubit.
Salary benchmarks
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