Lead Development Representative, ServiceTitan
1-2 days a week in office
All-in-one operating platform for trades
Job no longer available
All-in-one operating platform for trades
1001+ employees
Job no longer available
1-2 days a week in office
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- We are looking for future sales leaders who are eager to learn and ready to put in the work to master the fundamentals of prospecting
- Coachability: A desire to learn from sales leadership and Team Leads during weekly coaching and development sessions
- Attention to Detail: The ability to accurately validate contact details (email/phone) and ensure data integrity within our systems
- Drive for Results: A commitment to hitting structured daily KPIs that are measured, tracked, and celebrated
- Organizational Skills: ability to manager your time, tasks and duties in a exceptionally organized manner
- Communication Skills: You will be preparing to learn general sales messaging and product features, so strong written and verbal communication foundations are essential
- Sales Drive: Possess a strong long-term career ambition in sales and a consistent drive for daily, incremental performance improvement
- Continuous Improvement: Demonstrated ambition to build a successful, long-term sales career, constantly seeking to outperform targets and improve by 1% each day
What the job involves
- A Clear Path to Promotion: This is a 4-month contract position designed with a specific goal: if you are successful, you will have the opportunity to interview to be promoted to a full-time XDR role at the end of the term
- As a Lead Development Representative (LDR), you are the engine that fuels our professional development program and drives productivity across the sales organization. You will serve as a crucial member of the Sales Development (XDR) team, with the ultimate goal of developing the skills necessary to be promoted into a full-time XDR position
- Your work directly impacts the efficiency of our sales teams by handling the critical research and enrichment tasks that allow sellers to focus on the biggest and best accounts
- Invested Mentorship: You are treated as a core member of the XDR team, reporting directly to an XDR Manager with weekly 1-on-1 coaching sessions, mentorship from your Team Leads, and dedicated time focused on call coaching and your development
- Strategic Impact: You play a pivotal role in database enrichment, increasing personalization and reducing "cross-over pipeline" errors, ensuring our XDRs are speaking to the right prospects at the right time
- Culture & Recognition: You will be fully integrated into the XDR culture, participating in team rituals, recognition programs, spiffs, and competitions
- Your primary focus is on inputs—enriching contacts and accounts to reduce the administrative burden on XDRs by approximately 30%. You will be held to clear, consistent expectations through structured daily KPIs
- Market Research & Strategy: You will build the foundation for sales success by researching approximately 16 target companies per day, identifying key decision-makers and confirming the right contact details for outreach
- Strategic Intelligence: You will uncover the "Why You, Why Now" for high-potential clients, gathering the specific business insights needed to personalize our message and stand out in the market
- Direct Engagement: You will build confidence and communication skills by making ~10 targeted calls daily to verify information and gather critical details directly from prospective accounts
- Creative Content Creation: You will exercise your writing skills by drafting high-impact, personalized emails and voicemail scripts designed to break into our top-tier opportunities
- Focused Collaboration: You will partner directly with sales leadership to prioritize high-value lists and accounts, ensuring your time and effort are spent on the opportunities with the highest potential
- Career Roadmap: You will manage your own professional development using a transparent "Promotion Scorecard," which gives you a clear checklist of exactly what is required to advance to the next level of your career
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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