Customer Success Engineer, Energy Robotics
Robotics software for autonomous inspections
Be an early applicant
Robotics software for autonomous inspections
21-100 employees
Be an early applicant
21-100 employees
Company mission
To relieve humans from dangerous, repetitive and undesirable tasks through autonomous robotics.
Role
Who you are
- Technical background (education or professional experience in IT/Science/Engineering)
- Technical knowledge and a strong understanding of current technologies
- Natural communication and people skills, remotely and in person: you will be interacting with people as much as robots
- Enjoys engaging with customers and assisting them in navigating complex systems
- Willingness to learn something new every day, working at the cutting edge of technology
- Hands-on mentality and creative problem-solving approach
- First experiences in IT / Industrial / Field Service environments (e.g. internships)
- Personal interest in technology in general and robotics, IT, AI topics in particular
- Fluent in English & German
- Willingness to travel in Germany and abroad regularly
Desirable
- Experience in the robotic industry
- Experience with ROS, Docker, Grafana
- Experience with Python
- Experience analyzing Linux Log files (journald, syslog)
- German language skills, as well as any other language, are an advantage
What the job involves
- Work within a team of experienced sales & customer success experts to build long-term relationships with our customers
- Work daily with customers and internal stakeholders to ensure the successful operation of robots in the field
- Prepare & execute onsite trials, demos & deployments including training
- Be the first point of contact for our customers to understand and enable their vision and support their day-to-day robot operation tasks
- Provide support onsite at our customers to understand and identify cause of issues
- Work closely with the technical operations and support team to ensure a successful customer journey
- Demonstrate ER Software & different robot platforms to customers remotely & onsite
- Provide technical expertise and support to assist the sales team during customer workshops on- & offline
- Attend & lead regular customer meetings to keep track of project vision and progress
- Perform live demos at customer sites and remotely to showcase the capabilities of our product
Our take
The robotic revolution is well underway, transforming what many people still regard as visions of a distant future into hard reality; and, although the thought of robots replacing humans in the workplace is generally held in poor regard, the opportunity to remove humans from high-risk, hazardous roles is a good one. Energy Robotics supplies software for robots so that monitoring and inspection can be done remotely, for industries with harsh and demanding environments.
Energy Robotics’ platform is one of the first commercially available platforms of its kind, combining a hardware-independent robot OS, cloud-based fleet management, and AI-powered data analysis, to enable robots to be used for remote inspection and monitoring roles in industries such as oil, gas, and petrochemical. The hardware agnostic nature of the company’s software allows it to offer its own solutions alongside a range of third-party hardware, standing out from competitors with this “make robots smart” approach, as opposed to making smart robots.
Energy Robotics has received considerable funding from a range of sources, which the company will use to further develop its solution, and to expand its product portfolio towards providing a robot-as-a-service offering.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Oct 2022
$2.8m
GRANT
Jan 2021
$2.3m
SEED
Total funding: $5.1m
Company benefits
- A diverse and international team of colleagues, customers, and partners. A fantastic team of smart, nerdy, and highly driven humans plus many awesome robots.
- A big opportunity to be on the forefront in the game changing industry of autonomous mobile robotics, and the option to learn from leaders in the field, who carry multiple World Championship titles in autonomous robotics.
- The environment to grow personally in a startup which is backed by the highest league of venture capitalists and business angels.
Company HQ
Darmstadt-West, Darmstadt, Germany
Leadership
Marc Dassler
(CEO)Co-founded Prodcast.tv. Former Head of Digital Platforms at Hilti Group. Previously founded Oryz Systems, busTicket.de, BITEBOX and Sitewards.
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