Customer Success Executive, Papirfly
Brand management platform
Job no longer available
Brand management platform
101-200 employees
Job no longer available
101-200 employees
Company mission
To activate 100% brand consistency at every touchpoint.
Role
Who you are
- Now, we’re looking for a curious, ambitious graduate to join our London team as a Customer Success Executive
- No prior professional experience is needed — just a strong academic record, genuine curiosity, and the drive to build a career in the fast-moving world of MarTech. In return, you’ll gain hands-on experience with a powerful platform used by leading global brands, a clear path to grow your skills in SaaS Customer Success, and ongoing support through mentoring and development opportunities
- A first-class honours degree (or equivalent) from a university
- No prior professional experience is required; any exposure to a client-facing, professional, or team environment (through internships, placements, part-time work, or extracurricular leadership) is a bonus, not a requirement
- Excellent communication and relationship-building skills
- Proactivity, curiosity, and an eagerness to learn - comfortable asking questions and proposing new ideas
- High levels of organisation and confidence in managing multiple priorities and customer needs
- Exposure to marketing teams or marketing technology platforms (not required but beneficial)
- Must be based in London and excited about working in a hybrid, collaborative environment
What the job involves
- Papirfly empowers over a million users at top global brands to create, manage, and distribute marketing assets with ease
- This is a fantastic opportunity to start your career in SaaS, working closely with experienced teammates and big-name brands from day one
- You’ll be part of a collaborative culture that values new ideas, encourages curiosity, and prioritizes real impact over job titles
- Client Relationship Management: Build positive, lasting relationships with your portfolio of clients as their day-to-day point of contact for satisfaction and success
- Renewal Readiness: Track adoption, usage and customer health to keep accounts renewal-ready, flagging risk early to your CSM Lead
- Customer Strategy & Stakeholder Mapping: Help build success plans and stakeholder maps for your accounts, working with your CSM Lead and senior CSMs
- Portfolio Management: Manage a smaller book of accounts, typically 15-25 to start, growing in scope as you build experience and mentoring
- Product Adoption: Understand customer needs and drive adoption of the Papirfly platform to help them achieve their goals
- Cross-Team Collaboration: Work closely with internal teams and clients to turn client needs into actionable outcomes
- Customer Engagement: Host customer engagement sessions, supported by senior team members as required
- Goal Tracking & Growth: Host check-ins, track progress against goals, and spot opportunities for growth, supported by senior team members
- Feedback & Continuous Improvement: Capture client feedback and bring fresh ideas to continuously improve how we work
Application process
- Contact: Katka Doupovcova, HR Business Partner – Administration
Salary benchmarks
Our take
Papirfly is a Norwegian brand management platform that helps companies manage, create and distribute their brand assets in a unified and coherent way. The Papirfly platform requires no tech skills and allows marketers, designers, and sales teams to leverage all visual and commercial aspects of a brand in one place and maintain their brand images across every operational wing.
Papirfly was launched in 2000 and has continued to grow, with large investment firm Verdane buying it out in 2022. This buyout provided Papirfly with extensive networks, expertise, and the ability to expand internationally. The latter was also bolstered by Papirfly’s previous merger with UK-based BrandMaster and acquisition of Swedish Meriworks.
After its substantial funding from Verdane, expansion is clearly on the mind of Papirfly. The company already has offices in Europe and America and is using some of its funding to invest in R&D. Whether it expands through acquisitions or organic growth remains to be seen, but with more than 30 Fortune 500 companies including IBM and Pfizer as clients and more than a million users, Papirfly is ripe for growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company HQ
St. Hanshaugen, Oslo, Oslo
Leadership
Luke Oubridge
(CEO)Luke is an experienced COO and CEO, having previously worked at Monolith, Fuse Universal, Yieldify, and Red Deer. They also spent 10 years at Accenture in various Finance Roles.
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