Enterprise Customer Success Manager, Snappy
$70-90k
All-in-one gifting company
Job no longer available
All-in-one gifting company
201-500 employees
Job no longer available
$70-90k
201-500 employees
Company mission
To spread happiness through fun, thoughtful gifts.
Role
Who you are
- Bachelor’s degree in a relevant field or equivalent practical experience
- 3+ years of experience in a customer-facing role at a Saas/tech company
- Experience as a Customer Success Manager, Account Manager or related role managing a book of business
What the job involves
- As an Enterprise Customer Success Manager, you will be a key team member in the Customer Success organization helping drive success and growth for Snappy’s Enterprise customer segment
- You’ll monitor the health of your book of business along every step of the customer journey, while working closely with our internal teams to ensure customers are engaging with and getting the most out of Snappy
- You will partner closely with the Growth Partner team in creating, building, and maintaining company-wide employee recognition programs among your customer base
- Manage a book of business of Enterprise customers who each spend approximately 30k-100k/year
- Exceed monthly, quarterly, and annual targets for gift spend
- Build and grow strategic and long-term relationships with multiple stakeholders at each customer in your book of business
- Onboard and activate new customers coming into your book from expansions and graduations from our onboarding team
- Conduct cadence calls with your customers to regularly ensure they’re getting value from their Snappy platform and sharing best practices as an employee recognition expert
- Identify and drive upsells for your customers to launch additional gifting campaigns
- Lead executive business reviews with customers to review progress towards their goals and outcomes and identity challenges to mitigate moving forward
- Drive retention campaign outreach and execution to ensure campaigns come back year after year
- Collaborate with internal operations partners to execute on customer program requests
- Act as the main point for any customer issue escalation, and work with our internal teams towards resolution
- Leverage and analyze data in our internal reporting tools to best understand and engage with your book of business, as well as diagnose areas for improvement in product adoption
- Convey product feedback to our partnering technical teams to contribute to the success of our product roadmap
- Maintain a high level of customer notes about your customers in our CRM
Our take
Snappy is revolutionizing corporate gifting with a platform that utilizes AI and demographic data to help businesses choose personalized employee gifts. With the ability to integrate into existing HR platforms, Snappy makes corporate gifting more efficient while streamlining budget management and maximizing impact.
Already the company has garnered the trust of major corporations, including Microsoft, Adobe, and Uber, which highlights its ability to provide impactful gifts that strengthen client and employee relationships. As the company continues to experience significant year-over-year growth, its success demonstrates that there is a growing demand for thoughtful gifts.
Recently, Snappy secured significant funding, underscoring investor confidence in the company's vision and future prospects. The funds will be used to enhance the platform's offerings, boost research and development, and further expand its product range, solidifying Snappy's position as a leader in the gifting space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
64% employee growth in 12 months
Company
Company HQ
Union Square, New York, NY
Leadership
Hani Goldstein
(Co-Founder & CEO)BA in Psychology from Tel Aviv University, followed by Business at Stanford. Served as an Attorney in the Israeli Justice Ministry before founding Snappy in 2015.
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