Manager of AI Strategy & Solutions Delivery, Mastercard
$150-254k
Office located in Purchase, NY
Global payments technology company
Job no longer available
Global payments technology company
1001+ employees
Job no longer available
$150-254k
Office located in Purchase, NY
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Years using data and AI to solve complex business problems and drive measurable impact in large, regulated environments
- Proven track record influencing and aligning executives and cross functional teams to deliver outcomes at portfolio scale
- Hands on leadership of technology strategies in AI/ML, analytics, BI, and automation—spanning both low code (e.g., Copilot Studio/Power Platform) and pro code stacks
- Strong communicator—executive presence, crisp storytelling, and the ability to translate complex technical concepts into actionable business strategy
- Familiarity with large datasets, ML modeling, and modern AI patterns (LLMs, RAG, vector databases, embeddings, prompt/response optimization, agents & tools)
- Practical understanding of evaluation and safety for LLM/ML solutions (offline/online testing, adversarial testing, guardrails, telemetry, policy enforcement)
- Comfortable with analytics scripting (Python/R preferred) and data/ML platforms (e.g., Azure, AWS, Databricks/Snowflake, MLflow, feature stores, CI/CD)
- Deep experience with Agile at scale and TBM/portfolio practices; adept at structuring multi horizon investment cases and benefits realization
- Payments/financial services experience preferred (PCI, data privacy, model risk management, compliance)
- Bachelor’s degree in Computer Science, Engineering, or related; Master’s preferred—or equivalent practical experience
What the job involves
- Reporting to VP, AI Center of Excellence, this role drives enterprise-scale AI and automation strategy and execution
- You’ll define the roadmap, architect solutions, and lead cross-functional delivery to unlock measurable efficiency and innovation
- Sitting at the intersection of product leadership, technical program management, and intelligent solutions architecture, you’ll deliver agentic automation and AI solutions from strategy and portfolio shaping to solution delivery and operating model design
- You will work hands on with data scientists, ML and platform engineers, and senior business leaders to deliver high impact use cases; and, when the use case calls for it, lead data science teams in model developing in shaping modeling strategy, evaluation frameworks, and production pathways to value
- This role is designed for a leader who can move from whiteboard to working solution to scaled adoption, while keeping value capture, safety, and sustainability front and center
- This role is responsible for ensuring value creation by (a) developing long term strategies to build AI solutions that maximize business value, (b) enabling rapid and iterative execution of AI projects, and (c) augmenting our innovative AI operating model by creating processes, establishing standards, and contributing thought leadership
- Developing AI-driven strategies to support business value
- Identify, qualify, and prioritize high impact AI, analytics, and agentic automation opportunities across business domains
- Quantify full value at stake and value levers (automation, augmentation, revenue lift, risk mitigation), with clear dependencies and path to realization
- Bringing together expertise in AI, data engineering, solution architecture, and relevant business domains to design fit-for-purpose solutions leveraging LLMs, RAG, and agentic automation
- Translating ambitious north star visions into executable plans, building alignment among relevant executives and business stakeholders on timing and delivery
- Achieving maximum scale from AI solutions by proactively identifying and addressing barriers to scale and generalizing solutions to multiple applications
- Partner with vendors and internal platform teams on best practices on platform (i.e., Copilot Studio, Azure OpenAI, Power Platform, AWS Bedrock, Sagemaker, Databricks, etc.) governance to ensure enterprise grade scalability, security, and compliance
- Enabling rapid and iterative delivery of AI solutions with consistent value creation
- Serve as solutions architect and product owner for critical initiatives—defining scope, non functional requirements, SLAs/SLOs, and acceptance criteria
- Partnering with AI and ML engineering leaders to manage versioning, iteration planning, and solution delivery, creating transparency for business stakeholders and proactively mitigating delivery issues
- Building productive relationships with key business stakeholders to help them co-own the AI solutions, enabling the business to provide feedback and guidance all stages of development
- Bringing business expertise and focus on value capture to AI problem-solving during development, helping the team to maximize impact and minimize unnecessary complexity
- Augmenting our business stakeholders’ teams with AI and change management expertise, helping them to realize maximum value from AI solutions
- Advancing our innovative operating model for AI teams
- Leading in interactions with AI and ML engineering teams to develop and codify more effective ways to AI and strategy teams to collaborate
- Monitor industry trends and emerging technologies to ensure the organization remains at the forefront of AI and automation advancements
- Oversee the needs for documenting knowledge, creating templates, and authoring playbooks to help the team scale
- Develop and maintain three synchronized roadmaps: stakeholder engagement & adoption, use case portfolio, and technical capabilities/platform evolution
- Conducting peer training and authoring thought leadership along with other members of the team to augment the full team’s skills
- Developing new delivery frameworks and helping the team build new service offerings
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company HQ
Purchase, Harrison, NY
Leadership
Michael Miebach
(CEO)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
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