Implementation Coordinator, Fetch

• This role is ideal for someone who thrives in fast‑moving environments, takes ownership of complex workflows, and wants to build a deep understanding of how a scaled marketplace product works from both a business and technical perspective
• An owner who takes accountability for end‑to‑end execution, not just individual tasks
• A strong systems thinker who brings structure to ambiguous or evolving processes
• Comfortable influencing and aligning cross‑functional partners without direct authority
• Data‑curious and able to use analysis to identify issues, assess tradeoffs, and inform decisions
• Curious about emerging tools and technologies (including AI and automation) and eager to test ways they can improve day‑to‑day work
• Highly organized and detail‑driven while managing multiple concurrent workstreams
• Calm and effective under tight timelines and operational complexity
• A clear, concise communicator who adapts messaging for different audiences
• Partner‑ and customer‑oriented, balancing business objectives with platform standards and user experience
• Bachelor’s degree or equivalent practical experience
• 1+ years of experience in operations, client support, project coordination, or a related role
• Strong proficiency in Excel or Google Sheets, including comfort working with large datasets
• Excellent written, verbal, and time‑management skills
• Ability to work effectively in a fast‑paced, scaling environment

Desirable

• As Fetch continues to expand its growing partner base, the Implementation team plays a critical role in ensuring brands are onboarded, executed, and scaled seamlessly within the Fetch app
• As an Implementation Coordinator, you operate at the intersection of partners, technology, and operations
• You are responsible for how brands come to life in the app—from campaign configuration and product catalogs to point attribution and redemption logic
• The Implementation team is the connective tissue that keeps Fetch running smoothly
• In this role, you’ll gain deep exposure to how a scaled consumer app, partner ecosystem, and operational engine work together—while making a real impact on how millions of users save money every day
• You'll own end‑to‑end execution of brand campaigns, ensuring accuracy, timeliness, and adherence to Fetch standards
• Configure campaigns, partner assets, and product catalogs to ensure a seamless shopper experience
• Manage multiple concurrent workstreams, balancing priorities across internal teams and client timelines
• Partner closely with Account Managers to support client goals and optimize campaign performance
• Translate promotion specifications into clear, actionable inputs for technical and operational teams
• Track progress against milestones, proactively communicating risks, blockers, and updates
• Identify opportunities to improve processes, tooling, and documentation as Fetch scales
• Experiment with AI tools, automation, and new workflows to improve efficiency, accuracy, and scalability of implementation processes
• Act as a subject‑matter expert on “How Fetch Works,” advising internal teams on the best solutions for partner and product initiatives
• Contribute to cross‑functional projects that enhance partner experience, user experience, and internal efficiency
• You'll ensure shoppers see accurate, high‑quality brand experiences in the app
• Help partners achieve their promotional objectives through thoughtful execution and optimization
• Improve operational consistency and scalability across the Implementation function
• Reduce friction between Sales, Operations, and Technical teams