eDiscovery Associate Project Manager, DISCO

• 1+ years of eDiscovery project management experience at a law firm, in-house legal department, or service provider
• 1+ years of working knowledge with one or more industry standard eDiscovery platforms, such as DISCO, Relativity, Recommind, or Concordance
• Successfully able to manage multiple tasks simultaneously
• Strong problem-solving skills
• Committed to providing excellent service and support
• Able to work independently and as part of a team

Desirable

• The Associate Project Manager works in conjunction with other DISCO Project Managers to provide exceptional client service and helps our clients use the DISCO product for all of their eDiscovery and investigation needs.
• They complete billable tasks as directed by Project Managers, manage direct customer inquiries, and provide product feature assistance to clients within the DISCO platform. They demonstrate a passion for customer service, enjoy problem-solving, and effectively communicate with a wide variety of people
• Service Delivery: Collaborates with other Project Managers and DISCO team members, including cross-functional team members, such as Forensics, Data Operations, Disco Desk, and Client Success, to deliver superior service and help solve challenges for DISCO clients
• Project Management: Maintains project and data tracking to ensure that all requested work is completed correctly and deadlines are met. Communicates with other Project Managers and clients about project milestones
• Product Expertise: Develops advanced knowledge of the DISCO platform and its capabilities in order to advise clients on best practices for early data assessment, document review, production, depositions, and trial. Provides feedback and feature requests to the product and engineering teams
• Client Relations: Builds rapport and establishes open communication with clients regarding DISCO usage, status reporting, and core product functionality. Acts as a DISCO ambassador at client functions
• Training Delivery: Delivers product training to attorneys, paralegals, and litigation support specialists