Customer Service Specialist, Dance
French & German Speaker
1 day a week in office
E-bike subscription service
Job no longer available
E-bike subscription service
501-1000 employees
Job no longer available
1 day a week in office
501-1000 employees
Company mission
To make cities more livable, by facilitating access to electric mobility for everyone.
Role
Who you are
- At least 1 year of experience in customer service and / or a customer facing job, preferably one focused on a premium service experience
- Have a passion for dealing with people and a strong problem-solving competence
- Find motivation in going the extra mile to really please your customers
- Excellent knowledge of French and German in written and spoken
- Based in Berlin or Paris and be willing to go to the office once a week
- Are curious and excited to work constantly on improvements
- Have excellent prioritization and communication skills
What the job involves
- Provide our B2C and B2B members a fantastic service experience over email
- Have the best solution for our members’ requests on hand
- Answer all kind of questions about our service and our products
- Support potential members during sign-up
- Coordinate deliveries and repairs with our local operations teams
- Report directly to our Concierge Lead
Our take
More than 1,000 kilometres of new cycling infrastructure have been implemented in Europe since 2020, and nearly half of Germans are interested in owning an e-bike. The European market is now projected to double by 2025. However, with an average purchasing price of €2,300, e-bikes are expensive and have a higher probability of being stolen, leaving many consumers out of the market.
Dance offers a cheaper, more flexible alternative to buying an e-bike. Dance’s “E-bikes-as-a-service” solution allows users to pay for a subscription service for e-bikes. For a set monthly cost, e-bikes are delivered directly to users’ doors, plus the subscription also covers servicing, repairs, theft insurance, and a replacement bike in the case of theft. Dance was founded by the team behind SoundCloud and Jimdo, which has lent the company considerable credibility and attracted impressive funding.
Dance has gained a solid foothold in Germany, France, and Austria. Its largest market is Paris, as the city is set to build +1,000 km of bike lanes. It will face significant challenges in other markets. If Dance is to scale its operations in new territories - such as the UK, where there are large competitors such as DASH, LYTE, and Zoomo - its 2025 funding will need to be put to good use. It plans to accelerate its expansion in existing French and German markets, alongside the development of its product to optimise the user experience.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company benefits
- Flexible working hours
- Flexible vacation framework, because disconnecting is important!
- Career development opportunities
- Generous learning and development allowances, to guarantee you increasing progress and concrete development prospects
- Access to nilo.health services for your mental well-being
- Workation opportunities
- Relocation support
- Generous allowance for setting up your home office
- Employee stock ownership plan
- Your own Dance ebike or emoped
- Remote-first, with a comfortable co-working space in Berlin's Prenzlauer Berg for those who want to make use of it
- Optional private pension with employer matching
Company HQ
Mitte, Berlin, Germany
Leadership
Alexander Ljung
(Chairman)Alexander co-founded Soundcloud in 2007 after studying at KTH Royal Institute of Technology in Sweden, and serves as its CEO and managing director. Alexander founded Dance in 2020 alongside Christian Springub (ex-Jimdo) and Eric Quidenus-Wahlforss (formerly of SoundCloud).
Eric Quidenus-Wahlforss
(CEO)Eric Wahlforss holds a Master of Science in Industrial Economics from the Royal Institute of Technology in Stockholm, and studied Business at the Stockholm School of Economics. Eric is the Co-Founder and CEO of Dance. He co-Founded SoundCloud Limited in 2007 and served as its Chief Technology Officer.
Christian Springub
(CPO)Christian Springub started his first company while still in school. Christian is a co-founder of Jimdo and currently heads Jimdo USA. Christian is the COO & Co-Founder of Dance.
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