Customer Experience Agent, Bark
German Speaker
€30-32k
OTE
€28k
BASE
+ Uncapped commission (average €2,500+)
3 days a week in office
Marketplace for service professionals
Job no longer available
Marketplace for service professionals
201-500 employees
Job no longer available
€30-32k
OTE
€28k
BASE
+ Uncapped commission (average €2,500+)
3 days a week in office
201-500 employees
Company mission
To revolutionise and become the market leading, go-to online marketplace for professional services.
Role
Who you are
- Proficient in German and English (written and spoken). French fluency is a bonus!
- Customer-facing/sales experience desirable (not essential)
- An interest in sales - no experience required (some of our previous top billers have had no experience at all!)
- Adept at resolving a wide range of customer inquiries via phone and email
- Ability to build strong rapport quickly and confidently with customers
- A driven self-starter, self-motivated with a great work ethic
- Confident in handling diverse queries, able to easily adapt to any given situation
- The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark
- Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls and admin
- Exceptional attention to detail and follow-through
What the job involves
- This is an exciting time to join our scaling business, we recently ranked 64th in the Sunday Times 100 fastest-growing private tech companies in 2023
- We are looking for Customer Experience Agents to join our team
- You’ll be the first point of contact for the professionals who use us and your role will be to ensure they understand how to make the most of the platform
- We are looking for energetic and enthusiastic people with a flare for customer service and sales to come and make a difference to our team
- Be a product & customer expert, assisting new and existing professionals with any queries that they may have
- Handle inbound calls from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented
- Onboard new professionals, getting them started and selling credits by showcasing the benefits of our platform and offering guidance to get them started successfully (all our sales are warm sales!)
- Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business
- Handle the day-to-day team inbox (we use Zendesk). Promptly responding to enquiries and resolving issues with a professional-first mindset
- You will be required to work 9:00am to 6:00pm Monday to Friday
Application process
- We usually respond within a day
Our take
Bark is the UK's largest & fastest growing services marketplace, connecting consumers and businesses with the right professional for their project in thousands of unique categories. A customer can simply post a service requirement (they call this a Bark!) and their technology goes out and finds relevant professionals instantly.
Professionals who are interested in quoting for the work can post their responses to the customer. The customer can then speak to the seller, view their profile and read Bark reviews before choosing the best pro for their job.
Bark now boasts over 8M users booking pros stretching from gardeners and cleaners to counsellors and accountants across 11 countries. The company's active expansion into new markets has been slow but sure. With this, coupled with the shift in behaviour towards acquiring professional services, Bark seems to be on a path of definite growth for years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Work-Life Balance: We can’t tell you how to strike the perfect work/life balance but our hybrid working model and supportive management make the pursuit of it a bit easier
- Cycle to Work Scheme: Choose a greener commute with the Cycle to Work scheme. Upgrade your bike or your gear and cycle to the office - great for you, better for the planet
- Pensions: We know a big part of your present is securing your future. In order to help with this, Bark contributes monthly to your pension through leading providers
- Shares: We offer equity in a fast-growing company. Bark is led by proven founders with a successful history and is proudly backed by private equity investments
- Healthcare: We offer top-level private health insurance providers, including optical care, and if you want to add family members to your policy, you can.
- Wellness: Bark encourages living a healthy, active lifestyle. Our wellness initiative provides mental health subscriptions and a diverse range of fitness classes
- Skill Development: Your growth is our growth. Bark has a ‘learning and development’ budget so we can offer you training and educational programs run by leading providers
- Social Clubs: We have a number of different social clubs you can get involved with. Anything from Book Club to our sports team (Netball, Football, Rounders
- Team Building/Social: We take socials seriously and invest in activities, office parties and monthly pop up lunches. Oh, and we provide breakfast and snacks everyday too
- Family Planning: Our enhanced family planning packages offer paid leave for both primary and secondary carers as well as fertility and family-forming care
- Flexible Bank Holidays: We recognise that holidays hold different significance for everyone. At Bark, we want you to celebrate traditions that are important to you; that's why we've introduced Flexible Bank Holidays.
- Working Abroad: Have family abroad, or just looking for a change in scenery? Our Work from Abroad policy lets you pack up your laptop and see the world, for up to 20 days
Company HQ
Paddington, London, UK
Leadership
Gilles Despas
(CEO)Previously the CEO of SMGG Swiss Marketplace Group, Scout24 Schweiz, and HolidayCheck.
Salary benchmarks
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