Customer Experience Agent, Bark
German Speaker
€30-32k
OTE
€28k
BASE
+ Uncapped commission (average €2,500+)
3 days a week in office
Marketplace for Service Professionals
Open for applications
Marketplace for Service Professionals
201-500 employees
Open for applications
€30-32k
OTE
€28k
BASE
+ Uncapped commission (average €2,500+)
3 days a week in office
201-500 employees
Company mission
To revolutionise and become the market leading, go-to online marketplace for professional services.
Role
Who you are
- Proficient in German and English (written and spoken). French fluency is a bonus!
- Customer-facing/sales experience desirable (not essential)
- An interest in sales - no experience required (some of our previous top billers have had no experience at all!)
- Adept at resolving a wide range of customer inquiries via phone and email
- Ability to build strong rapport quickly and confidently with customers
- A driven self-starter, self-motivated with a great work ethic
- Confident in handling diverse queries, able to easily adapt to any given situation
- The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark
- Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls and admin
- Exceptional attention to detail and follow-through
What the job involves
- This is an exciting time to join our scaling business, we recently ranked 64th in the Sunday Times 100 fastest-growing private tech companies in 2023
- We are looking for Customer Experience Agents to join our team
- You’ll be the first point of contact for the professionals who use us and your role will be to ensure they understand how to make the most of the platform
- We are looking for energetic and enthusiastic people with a flare for customer service and sales to come and make a difference to our team
- Be a product & customer expert, assisting new and existing professionals with any queries that they may have
- Handle inbound calls from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented
- Onboard new professionals, getting them started and selling credits by showcasing the benefits of our platform and offering guidance to get them started successfully (all our sales are warm sales!)
- Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business
- Handle the day-to-day team inbox (we use Zendesk). Promptly responding to enquiries and resolving issues with a professional-first mindset
- You will be required to work 9:00am to 6:00pm Monday to Friday
Application process
- We usually respond within a day
Our take
Bark is the UK's largest & fastest growing services marketplace, connecting consumers and businesses with the right professional for their project in thousands of unique categories. A customer can simply post a service requirement (they call this a Bark!) and their technology goes out and finds relevant professionals instantly.
Professionals who are interested in quoting for the work can post their responses to the customer. The customer can then speak to the seller, view their profile and read Bark reviews before choosing the best pro for their job.
Bark now boasts over 8 million users booking pros stretching from gardeners and cleaners to counsellors and accountants across 11 countries. The company's active expansion into new markets has been slow but sure. With this, coupled with the shift in behaviour towards acquiring professional services, Bark seems to be on a path of definite growth for years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
39% female employees
44% employee growth in 12 months
Company
Employee endorsements
Challenging work
"Bark offers a blank canvas for directing your focus, allowing you to shape the future in impactful ways. Whether it's building scalable processes,..."
Company benefits
- Enhanced Wellhub membership for all employees with access to state-of-the-art gyms, fitness classes and mental health courses
- Daily breakfast, fruit and drinks on us. We also have monthly lunch pop-ups, from sushi to burritos
- Innovative culture: If you enjoy being at the forefront of the industry, rapidly changing environments and working alongside inspiring and creative individuals, this is the place for you
- Equity: Share options in a rapidly growing company whose founders have a proven track record and are private equity-backed
- Regular wellness weeks, including: Private Harley Street GP appointments (in office)🏥 Therapy sessions📝 Massages💆🏽♀️ Wellbeing workshops🎨 Financial advice💰
- L&D Budget: Your development is key to us. Annual £1,000 budget to spend on your development
Company values
- Take it on Together: Diverse thinking creates innovative solutions
- Elevate with Excellence: We set the bar high, and we go above it
- Find a Way: The is power in exploration
- Think Bold: We live by impact-led decision making
Company HQ
Paddington, London, UK
Articles
Leadership
Gilles Despas
(CEO)Current CEO of Bark.com.
Salary benchmarks
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Diversity, Equity & Inclusion at Bark
Paul Anderson (Senior Talent Partner)
- Our approach to diversity at Bark is simple: it’s about embracing everyone. We have over 77 nationalities operating across 11 countries!
- Fostering an inclusive environment where everyone can thrive is our ongoing priority at Bark. We are committed to hiring, retaining and developing a globally diverse workforce that is passionate about making sure our customers succeed.
- We pride ourselves on everyone feeling comfortable bringing their authentic self to work. You'll be treated with respect and support throughout the interview process and once you join Bark 😊
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