Customer Service Agent, Freddie's Flowers
2+ days a week in office (Battersea, London)
Flower subscription service
Be an early applicant
Flower subscription service
101-200 employees
Be an early applicant
2+ days a week in office (Battersea, London)
101-200 employees
Company mission
To change the world of flowers, and to change the world with flowers.
Role
Who you are
- Excellent interpersonal skills and enjoy working as part of a team
- Friendly yet professional writing manner and able to communicate effectively both verbally and in writing
- Able to analyse problems and find positive solutions
- Quick to learn and able to think on your feet
- Ability to handle a busy workload, prioritise and be flexible
- Confidence building rapport with a customer over the phone
- Ability to upsell our flowers and service to retain customers who are considering stopping their accounts
- An interest in flowers and helping people
Desirable
- Previous customer support or customer facing experience
- Experience with spreadsheets, customer management systems and other office-based software
What the job involves
- This is a really exciting opportunity to join a fast-growing company
- Freddie’s Flowers are looking for friendly, proactive and positive people to join our award-winning customer services team, as we continue to grow
- As the first point of contact for our customers, this role is key to keeping our wonderful customers inexplicably happy
- You are the first point of call for our customers
- You understand customers, and want to see their issues through to resolution
- Be the first point of contact for our customers, dealing with queries in a friendly and efficient way
- Capture and report customer feedback to improve our service
- Work well within your team and across the department to communicate and collaborate, to ensure the customer is always receiving the best service possible
Salary benchmarks
Our take
Freddie's Flowers is a UK-based flower subscription service, founded with the vision of offering customers regular, seasonal blooms without the inconvenience of constantly reordering. Setting itself apart in the market, Freddie's Flowers goes the extra mile in delivering weekly boxes of freshly cut, seasonal flowers and providing customers with expert guidance on arranging each bunch to maximise their beauty and potential.
At the heart of Freddie's Flowers' success lies its customer-centric approach. Unlike traditional flower subscription services, it offers a no-commitment model, giving customers the freedom to decide when they want to receive flowers. This flexibility has garnered the company a loyal and satisfied following, as it continues to prioritise customers' needs and preferences.
With ambitious plans for international expansion, evidencing its commitment to growth, Freddie's Flowers recently launched its services in Germany, where it has already achieved remarkable success, attracting over 2,000 customers in less than a year. Dedicated to delivering joy and beauty through flowers, Freddie's Flowers is poised to make a lasting impact in the floral industry, blooming in both its home country and across borders.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
35% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2021
$60m
LATE VC
Nov 2020
$4.6m
EARLY VC
Total funding: $64.6m
Company benefits
- Option to buy extra holiday days
- Discounted flowers for friends/family
- Hybrid working
- Learning anddevelopment support
- Cycle to work scheme
- Employee assistance programme
- Discounted Class Pass
- Discounted Class Pass
- Health and wellbeing sessions with The Mind Clinic
- Team socials and events
- An abundance of organic snacks
Company HQ
Nine Elms, London, UK
Articles
Leadership
Freddie Garland
(Founder)Previously Head Of Direct Sales at Abel and Cole for 3 years.
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