Strategic Operations Manager, Relay

• You have 4+ years of experience in sales or partner enablement, partnerships, consulting, strategy and business operations, sales operations, or other sales channel-facing roles
• You are a systems thinker with a focus on execution, able to take ideas from concept to launch and scale them effectively
• You are a strong communicator who thrives in cross-functional environments and can translate complexity into clarity
• You are analytical and insights-driven, with a strong ability to measure and optimize what truly matters
• You are curious about how AI and technology can improve your workflow and constantly explore ways to make partner enablement more scalable and intelligent

Desirable

• We’re looking for our first Strategic Operations Manager - Partnerships to join our team and help empower accounting and bookkeeping professionals to better serve their SMB clients
• Joining Relay means a unique opportunity to make a huge impact by building a category-defining Partner Program from the ground up. You'll play a pivotal role in Relay's growth journey, defining and developing a critical function that will scale one of our most important growth channels
• As a strategic connector, you'll work with cross-functional teams (Partner Sales, Marketing, Product, Data, RevOps, and Engineering) to deliver enablement, data, and operational tools for our partners to succeed and grow. If you thrive on building scalable systems, simplifying complexity, and equipping others with the tools to win, then Relay is the place for you
• Develop and execute onboarding, training, and certification programs for partners (e.g., Relay Certified Advisor) while building short-form video content and async modules to scale partner enablement
• Run live workshops, webinars, and asynchronous enablement for partners, as well as supporting the Partner Sales team with custom enablement resources to enhance value for high-priority firms
• Design and maintain a partner-facing dashboard for incentive tracking, performance metrics, and earned rewards, while partnering with RevOps and Data to automate reporting workflows, set topline goals, and integrate performance tracking into internal systems
• Monitor and optimize the partner onboarding journey, reducing time to value and friction points
• Drive end-to-end strategic initiatives to optimize partner sales in alignment with business priorities
• Own and iterate on tools, systems, and processes to improve partner lifecycle management
• Analyze partner activity, client outcomes, and workflow adoption to uncover insights, including tracking the realized value Relay delivers to partners' clients (e.g., cash flow impact, workflow ROI)
• Develop and deliver regular partner performance reports (e.g., MBRs, deal progression, incentive attainment)
• Use data to inform program improvements, partner segmentation, and strategic focus areas
• Co-own partner engagement campaigns, deal support initiatives, and key GTM projects
• Create and maintain enablement assets used across onboarding, co-selling, product adoption, and lifecycle marketing

• Stage 1: A 30-minute Google Meet video call with a member of the Talent team
• Stage 2: A 45-minute Google Meet video call with the Director, Revenue Operations and the Director, Sales
• Stage 3: A 30-minute Google Meet video call with a member of the Leadership team
• Stage 4: A take-home case study followed by a 60-minute Google Meet video call with our team