Business Program Manager, Expedia Group
$71.5-100k
Employees in this role have the potential to increase their pay up to $114,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role
Online travel shopping company
Open for applications
Online travel shopping company
1001+ employees
Open for applications
$71.5-100k
Employees in this role have the potential to increase their pay up to $114,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- 3-5 years experience in program management, program support, product management
- Degree in business or related discipline
- Highly organized and able to adapt to changing needs with excellent attention to detail
- Solid interpersonal skills including cross-functional team collaboration and service oriented
- Strong written and oral communication skills in complex scenarios
- Critical thinking and problem-solving are required traits
- Expertise in problem-solving, project coordination, planning, process development, and improvement skills
What the job involves
- Travel Partnerships and Media helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions
- Expedia Group is seeking a Business Program Manager to help drive the growth of our online cruise business in alignment with our overall strategy
- In this role, you’ll act as a subject matter expert on cruise offerings and the technology that powers them, collaborating with internal teams, partners, and vendors to continuously improve the cruise platform
- You’ll resolve issues, launch new features, track performance, and prioritize future enhancements
- Additionally, you will work with teams across call center operations, merchandising, marketing, and analytics to identify areas for improvement and unlock further growth opportunities
- As a key point of contact, you’ll provide training and support, maintain documentation, become a platform administrator, and deliver feedback to technology partners to enhance the cruise experience
- This role requires strong program management skills, along with proven experience as an administrator of a technology platforms, and a strong business acumen
- Be the subject matter expert and day-to-day administrator working with EG cruise booking platform, third party tools and fulfillment partners
- Represent the voice of Expedia Group’s cruise needs and various stakeholders (call center operations, account managers, marketing, partners, corporate team, and more)
- Working with our technology partner, plan an overall cruise platform roadmap with planned features and enhancements
- Drive overall awareness and adoption this cruise booking platforms throughout the organization through communication, training support, documentation, and more
- Troubleshoot and problem solve - deep dive into issues and identify solutions or create bug/feature tickets and see through completion
- Manage new feature rollouts and feedback loops to both internal and external stakeholders
- Provide regular, clear, and concise status updates to stakeholders and cross-functional teams
- Report on key metrics and share key insights and findings
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
Company values
- Force Simplicity
- Include Consciously
- Trust Each Other
- Go Get What's Next
- Choose Fearlessly
Company HQ
Interbay, Seattle, WA
Articles
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
People progressing
Joined as Manager - Strategic Initiatives and has been promoted multiple times to Senior Manager - Strategic Initiatives after 1 year, to Director - Strategic Initiatives also after 1 year, and again to Senior Director - Strategy & Supply after 2 years. Now works as the Vice President of the Travel Agent Affiliate Program.
Salary benchmarks
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