Customer Success Manager, Litify
$80-90k
+ Bonus
Legal operating platform
Be an early applicant
Legal operating platform
101-200 employees
Be an early applicant
$80-90k
+ Bonus
101-200 employees
Company mission
To create better business outcomes for legal teams, and better legal outcomes for their clients.
Role
Who you are
- Demonstrable technical aptitude that will help clients continually improve their Litify Org. Certified Salesforce Administrator preferred
- Experience with gathering requirements and feedback and designing best practice solutions. Our CSM’s should enjoy creative problem solving, training, and designing solutions with client satisfaction a priority
- Strong aptitude for new technologies, and the ability to quickly diagnose needs and identify solutions
- 2 years experience as a Customer Success Manager (ideally with a SaaS product)
- 5 years experience in direct customer-facing positions
- Excellent written, verbal, and oral communication with experience making presentations to key stakeholders
What the job involves
- Addicted to Salesforce? Love helping your clients get the most out of exciting software solutions? Litify is looking for a Customer Success Manager to join our Mid-Market team, and you might be the right person!
- Be an expert in both Litify and Salesforce in order to best advise clients and assist with on-the-spot solutioning
- Monitor and manage a portfolio of Mid-Market and SMB clients, meeting with them individually to drive adoption, desired outcomes, and ultimately ensure retention and contract renewal
- Lead goal setting sessions and assist implementation teams in preparing clients for a successful launch
- Partner with clients to provide best practices, lead creative problem solving, and recommend appropriate Litify, Salesforce and AppExchange solutions
- Maintain high levels of customer engagement and satisfaction through Gross Retention and NPS Score
- Measure success by client adoption, continued expansion of Litify and Salesforce across your customers’ organization and workflow
- Identify at-risk accounts, and in coordination with your manager, develop and deliver on customer remediation plans
- Coordinate between clients and Litify internal and partner resources to drive adoption and create opportunities for expansion
- Identify opportunities for documenting success stories for our Marketing team
Our take
It's often impossible for corporate legal departments to collaborate and integrate with other departments of a company. This is because business sectors become siloed due to software inconsistencies and incompatibilities.
Litify sets out to solve this problem with its legal operating system that equips legal professionals with the technology to collaborate with ease and transparency. Unlike unintegrated software competitors, Litify focuses on ensuring that its corporate tools are consistent throughout an entire company, helping to streamline operations for effectiveness and efficiency.
On top of a series of partnerships, including with Deloitte, Litify has achieved profitability and the backing of Bessemer Venture Partners, a leading institutional investor that now has a majority stake in the company. This backing enables it to bolster its market position as a unique player delivering optimized operations for legal departments and firms, and embark on its next phase of growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2019
$50m
SERIES A
Apr 2018
$3.7m
EARLY VC
Total funding: $58.7m
Company benefits
- Remote-Friendly
- Unlimited PTO
- Volunteer Time Off
- Health, Dental, Vision Insurance
- Retirement Plans
- Unlimited PTO
Company HQ
Murray Hill, New York, NY
Leadership
Curtis Brewer
(CEO)Previously the CEO at Davisware. Prior to that, they spent 8 years at TravelClick in various VP roles.
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