Partnership Strategy & Integration Manager, Included Health
$145.8-196k
Salary dependent on location
Digital healthcare provider
Open for applications
Digital healthcare provider
1001+ employees
Open for applications
$145.8-196k
Salary dependent on location
1001+ employees
Company mission
To raise the standard of healthcare for everyone.
Role
Who you are
- Bachelor’s degree or equivalent practical experience
- 6–8+ years of relevant professional experience in healthcare consulting, partnerships, business development, strategy, or a related field, ideally with exposure to payers, TPAs, PBMs, or digital health solutions
- Demonstrated experience managing complex, cross-functional projects from concept through execution (e.g., integrations, partnerships, or large implementations)
- Strong analytical abilities and instincts, with comfort building business cases, ROI models, and performance dashboards using tools such as Excel or Google Sheets; familiarity with BI tools and comfort using AI tools in day-to-day work is a plus
- Natural ability to build effective relationships, influence without authority, and collaborate across diverse stakeholder groups (Product, Engineering, Legal, Sales, Client Success, external partners)
- Ability to operate comfortably in ambiguity, adapt quickly, and thrive in a fast-paced, high-growth environment
- Excellent written and verbal communication skills, with a track record of creating clear, executive-ready materials and driving alignment across senior stakeholders
- Deep passion for raising the standard of healthcare and improving member experience and outcomes
- Physical Requirements: Stamina, strength, mobility, manual dexterity, vision, hearing, environmental factors
- Ability to effectively communicate and engage with others, with accommodations available for visual or auditory impairments
- Ability to handle physical tasks related to the job, with accommodations provided as needed
- Ability to respond effectively to changing situations, with accommodations available for varying response times
- Prompt and regular attendance at assigned work location
- Ability to remain seated in a stationary position for prolonged periods
- Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment
- No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required
- Cognitive Requirements: Problem-solving, decision-making, attention to detail, critical thinking, communication skills, stress tolerance
- Facilitate communication and collaboration with clients and stakeholders
- Adaptability to different work environments, with support provided for managing workload and pace
- Ability to maintain focus and attention on tasks, with accommodations available for individuals with attention-related conditions
- Ability to interact with leadership, employees, and members in an appropriate manner
What the job involves
- As the Partnership Strategy & Integration Manager, you will play a critical execution-focused role within Included Health’s external partnership strategy, reporting into the Senior Director of Partnership Strategy & Incubation
- You will own the day-to-day work to identify, evaluate, contract, and integrate external partners that accelerate Value (ie impact on Total Cost of Care) and Growth for Included Health
- As part of your role, you will support the execution of our long-term partnership strategy in helping to shape the future growth path of the organization
- Market Scan & Partner Sourcing
- Conduct structured market scans by category to identify, segment, and prioritize potential partners that can increase TCOC impact and revenue potential
- Build and maintain a partner landscape view and pipeline, including competitive mapping, differentiation, and fit with Included Health’s strategy
- Business Case Development & Deal Support
- Support early-stage business case development for new and expanded partnerships, including revenue potential, ROI on integration, and impact on TCOC, member experience, and growth
- Partner with Finance, Strategy, and Product to model scenarios, sensitivity analyses, and commercial structures (e.g., fee models, performance incentives)
- Contracting & Process Management
- Own process management for the contracting and execution phase of prioritized partnerships, ensuring alignment and momentum from term sheet through signature and handoff into implementation
- Coordinate workflows across Legal, InfoSec, Privacy, Finance, and business owners to keep negotiations on track, unblock issues, and maintain visibility on risks, dependencies, and decisions
- Maintain source-of-truth documentation (trackers, status dashboards, key terms summaries) for active and prospective partnerships
- Ecosystem Integration & Launch Execution
- Lead Ecosystem Integration workstreams for your portfolio of partners, working closely with EPDD, Implementations, Marketing, Enablement, Client Success, and Sales to ensure seamless technical integrations, operational readiness, and launch success
- Define and document end-to-end process flows across Included Health and partner teams (eligibility, data exchange, referral or steerage flows, reporting, issue management, etc.)
- Partner with Product and Engineering to align on integration scope, timelines, and requirements, ensuring partner capabilities are accurately reflected in our products and member experiences
- Work with Marketing and Enablement to develop GTM materials (playbooks, FAQs, sales collateral, positioning) that clearly articulate partner value propositions and integration details
- Cross-Functional Collaboration & Relationship Support
- Serve as a central coordination point for internal stakeholders on your partner portfolio, ensuring alignment between Sales, Client Success, EPDD, Care, and Strategy on use cases, targeting, and deployment
- Support senior leaders in relationship management with key partners by preparing materials for QBRs, steering committees, and executive touchpoints, and by tracking follow-ups and action items
- Metrics, Reporting & Continuous Improvement
- Partner with Analytics and Finance to define and track KPIs for your partnerships (e.g., pipeline, bookings influenced by partners, engagement, utilization, TCOC impact, NPS/member experience)
- Monitor performance against business cases and surface insights to inform renewals, expansions, and product roadmap decisions
- Continuously refine partnership processes (from sourcing through integration) to increase speed, quality of execution, and scalability
Our take
As the name suggests, Included Health is on a mission to raise the standard of healthcare for everyone, offering inclusive, integrated virtual care and navigation.
It differentiates itself from competitors with its emphasis on improving health outcomes and challenges faced by communities, including LGBTQ+ and BIPOC. The negative healthcare experiences faced by these marginalized groups mean they often avoid care at a rate that is around 3x greater than the broader US population, putting their health at risk.
With healthcare still fragmented and focused on one-size-fits-all solutions, Included Health is disrupting the market by using technology to match patients quickly with the best care, no matter where they live. And it currently counts retail behemoths Walmart and Home Depot as customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2020
$175m
GROWTH EQUITY VC
May 2018
$66m
SERIES D
Total funding: $347m
Company benefits
- Comprehensive medical, dental and vision plans
- All employees, their spouses, and children have free access to Included Health services
- Need time to recharge? Exempt employees enjoy flexible, unaccrued discretionary time off — take it when you need it
Company HQ
Financial District, San Francisco, CA
Leadership
Owen Tripp
(Co-Founder & CEO)Previously served as a Senior Consultant at Accenture before joining eBay as the Manager and Founder of User Behaviour Intelligence in 2004. Co-founded Reputation.com in 2006, and served as its COO from 2008 to 2012. Was an Advisor at Pathbrite and Life360.
Lawrence "Rusty" Hofmann
(Co-Founder)Studied Medicine at Ohio State, Johns Hopkins and Stanford. Was Assistant Professor at Johns Hopkins from 2000 to 2005, and is now Professor of Interventional Radiology at Stanford. Co-founded Grand Rounds, rebranded to Included Health, in 2012. Is Medical Director at Stanford Health Care.
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