Product Manager, Utility Warehouse
Insurance
2+ days a week in office ( Farringdon, Central London)
Multiservice utilities provider
Be an early applicant
Multiservice utilities provider
1001+ employees
Be an early applicant
2+ days a week in office ( Farringdon, Central London)
1001+ employees
Company mission
To be the nation’s most trusted utility supplier by simplifying home services, helping customers to stop wasting time and money.
Role
Who you are
- To thrive in this role, you should be a customer-obsessed problem solver with a dedication to empathy-led design and delivering fair value
- You are a strong communicator who can influence cross-functional partners and present clear product roadmaps to leadership using data-backed business cases
- Proven Digital Product Management Experience: A track record of managing complex digital products and the full product lifecycle from discovery to launch
- Technical Literacy: Proficiency in Agile methodologies (Scrum/Kanban) and comfortable participating in technical discussion with developers
- Domain Expertise: Experience within the Insurance sector (Home, Motor, or Home Care) is highly advantageous. Experience in highly regulated environments is also preferred
- Data-Driven Decision Making: Skilled in using product analytics tools like Mixpanel or Google Analytics to justify tactical decisions and prioritise backlogs
- Specification Mastery: Ability to write clear, concise technical specifications and user acceptance criteria
- Third-Party Integration: Experience navigating the nuances of working with external software vendors and APIs
- Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do
What the job involves
- Hours: 37.5 hours per week
- You will own the end-to-end digital product lifecycle of our insurance policies, driving growth by expanding our financial services footprint while ensuring a best-in-class customer experience
- Strategic Planning: Building and executing 3–6 month quarterly product plans for your squad and owning key product KPIs and OKRs
- Journey Optimisation: Continually refining both customer-facing and advisor-facing journeys to ensure seamless, high-quality experiences
- Backlog Prioritisation: Managing feature backlogs using frameworks like RICE or MoSCoW, balancing business impact with delivery dependencies
- Vendor Management: Collaborating with third-party software providers to ensure technical delivery aligns with UW standards
- Market Insight: Monitoring market trends and the competitive landscape to validate solutions through customer research
- Regulatory Rigor: Proactively adhering to financial services regulations and Consumer Duty standards
- You will join our Technology & Product function as a key member of a cross-functional squad. You will act as the primary bridge between UX designers, Engineering, Data, and Commercial teams
- Your mission is to contribute to the strategy for our core Insurance portfolio—including Home, Motor, and Boiler & Home Cover—ensuring all stakeholders are aligned on priorities and progress
Application process
- Hiring Team: Adam Bright & Alex Dixon
- Recruiter: Claire Fennell
- Earliest closing date: 18th March 2026
- Please note, there is the possibility to be either rejected or progressed at each stage; the below flow assumes you have been successful at every touchpoint:
- You submit your application. The Recruiter assess your application against the minimum requirements
- The Recruiter will seek feedback from your current line manager about your:
- Suitability for role
- Job performance
- Absence statistics
- Behaviour and Conduct
- The Recruiter will book in a video call with you to discuss your application and suitability
- You will attend an interview with the Hiring Manager
- The Recruiter will inform you of the outcome
Salary benchmarks
Our take
Budgeting for a household is no easy task, especially when you've got to keep track of various bills from different providers. That's why Utility Warehouse provides customers with all their home services – including energy, broadband, mobile and insurance – in one simple, monthly bill.
The company says that this all-in-one approach ‘makes budgeting so much easier’ for customers, which is backed up by a strong customer services record. Though it does not advertise heavily, its partners are given incentives to sign up new customers, which has contributed to its impressive growth thus far.
Boasting over 1 million customers across the services they sell, Utility Warehouse is one of the largest energy providers outside the 'Big 6'. Its unique approach, and established footing in the market, should ensure it continues to compete with other challengers as the utilities sector further evolves.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"My manager is always looking to create more opportunities for me to have my voice heard and be stretched into areas I've not necessarily worked in..."
Company benefits
- An industry benchmarked salary. We’ll share it during your first conversation
- Annual discretionary performance based, annual bonus scheme
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Holiday trading- buy & sell up to 5 days holiday each year
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool
- Save as You Earn scheme
- Family-friendly policies, designed to help you and your family thrive
- Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps
- Electric Car salary sacrifice scheme through Tusker
- Belonging groups that help UW shape an even more inclusive future
- A commitment to helping you develop your career journey through learning, coaching and new experiences
Company values
- We’re people helping people: Because it keeps us real
- We’re open, empathetic, and foster belonging
- We get it done together: Because it helps us get things done
- We keep things simple, take ownership, and win together
- We’re all about results: Because we're ambitious
- We’re impact-focused, daring, and spirited
Company HQ
Farringdon, London, UK
Leadership
Stuart Burnett
(CEO)Stuart began his career as a corporate lawyer before working in several notable insurance firms. He joined UW in 2016 and has held several leadership roles, becoming CEO in 2021.
People progressing
Kerry
Joined as an Electricity Operations Analyst. Promoted 6 times and is now Head of Energy Operations.
Diversity, Equity & Inclusion at Utility Warehouse
Stuart Burnett (Co-CEO)
- We’re a unique bunch of people here at UW – and that’s just how we like it. We embrace different perspectives, experiences, and personalities, creating an inclusive environment where people feel they can belong
- We write job description requirements as minimally as possible to encourage candidates who may exclude themselves to apply, and the Recruitment team work with our hiring managers to minimise bias in the hiring process
- We have a number of active Employee-led Inclusion groups - Menopause Support Pride, Women in Leadership Carers Support
- We openly publish our D&I results internally and externally as well as our targets for improvement.
- We put on unconscious bias workshops and training for all team members
- We provide mental health support and other wellness initiatives to support all our team members
- We are a member of the Women in Utilities network and actively support opportunities for mentoring through the group
- We provide inclusive leadership learning to all people leaders at UW
- We have committed to the Race at Work Charter
- We have an active, zero-tolerance, Harassment and Bullying policy
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