Senior Manager of Customer Operations, Qualified.com
$160-180k
Offers Equity & Bonus
Agentic marketing platform
Job no longer available
Agentic marketing platform
201-500 employees
Job no longer available
$160-180k
Offers Equity & Bonus
201-500 employees
Company mission
To lead marketing teams into the future of pipeline generation.
Role
Who you are
- 3-6 years experience in customer operations, business operations, analytics, or consulting — ideally in a SaaS environment
- Hands-on experience with Salesforce (flows, automations, reporting); bonus for experience with Gainsight or other CS tools
- Analytical mindset and fluency with reporting tools (e.g. Looker, Tableau, Domo, or similar)
- Utilization of LLM-powered platforms or tools in your current role or personal life – Bonus points for experience with AI agent building platforms
- Ability to work autonomously, manage and prioritize asks from different stakeholders, and partner cross-functionally
What the job involves
- Qualified is the Agentic Marketing Platform for modern revenue teams
- As we grow our customer base and Success organization, we’re looking to scale our post-sales operations function with a data-minded and systems-driven Director of Customer Operations
- This is a high-impact role designed to empower our Customer Success team through streamlined systems, smart automation, and actionable insights
- Drive Operational Excellence in CS: Proactively identify and improve process and reporting gaps across our customer journey
- Work cross-functionally with RevOps, Business Systems, Product, and CS leaders to ensure our systems support scale and minimize friction in order to increase CSM productivity
- Enable Success with Data & Dashboards: Partner closely with the Customer Success team to deliver actionable reporting and dashboards that highlight customer health, product adoption, and team performance
- You’ll anticipate what CSMs and leaders need to make better, faster decisions
- Optimize Salesforce for Scale: Build and maintain flows, automations, and roll up fields in Salesforce that keep our product and CSM-inputted data accurate, up-to-date, and easy to report on — all while reducing the manual data entry burden on the Success team
- Build with AI Agents: Use an Agentic Automation platform, to design, deploy, and maintain AI agents that augment Success workflows, surface insights, and make unstructured data consumable
- Be a Thought Partner: Bring a proactive mindset to the team, continuously surfacing ideas to improve the Success team’s efficiency, effectiveness, and customer experience
Our take
Customer Relationship Management is a vital part of a business's success, which has typically been handled by anonymous, text-based interactions. However, businesses have long known that many VIP customers prefer to connect personally with a company, which is what Qualified.com was founded to support.
The company's initial offering was built around alerting businesses when a high-profile customer was considering a purchase, alongside the tools to act upon this. Today, Qualified.com delivers PiperX, an AI SDR agent. The agent is capable of meeting with potential buyers in real-time, scheduling follow-ups, using contextual nudges to nurture leads and much more.
This agentic approach allows Qualified.com users to scale inbound pipeline generation across their marketing channels, in a manner that cannot be achieved with human work alone. Its innovative approach has caught the eye of the market, with Salesforce moving to acquire the company in order to bolster its own agentic B2B marketing solution.
Steph
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2022
$95m
SERIES C
May 2021
$51m
SERIES B
Total funding: $163m
Company benefits
- 100% Paid Medical, Dental, & Vision
- Monthly Wellness Stipend
- Free Gigabit Internet For Your Home Office
- Above Market Equity Packages At All Levels
- Work Equipment
- Parental Leave
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Kraig Swensrud
(Co-Founder & CEO)Kraig worked for Salesforce.com for almost 7 years, before joining Campaign Monitor as CMO in 2014. Having founded GetFeedback in 2013, they founded Qualified.com in August 2018.
Sean Whiteley
(Co-Founder)Sean worked as an Aol Systems Engineer, a PwC Developer and Director of Sales Engineering at webMethods. They spent over 6 years at Salesforce.com before co-founding GetFeedback and Qualified.com.
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