Senior Sales Operations Specialist, Grammarly
$123-188k
Salary dependent on location
More information about location
AI-powered writing assistant
Be an early applicant
AI-powered writing assistant
1001+ employees
Be an early applicant
$123-188k
Salary dependent on location
More information about location
1001+ employees
Company mission
Grammarly's mission is to improve lives by improving communication.
Role
Who you are
- Has 5+ years of experience in Sales, Revenue, or GTM Operations
- Experience with process inception and design
- Familiarity with AI and other optimization and automation technologies
- Project management experience
- Has a growth mindset and the ability to work in a fast-paced environment and be hands-on in supporting growing sales and customer success teams
- Is highly organized and detail-oriented
- Takes ownership of all aspects of the role and seeks to uplevel processes over time, and is deeply involved in their day-to-day
- Is a self-starter who is motivated to achieve goals and has a bias for action
- Is a team player and an Independent thinker who works well on a team and is a highly productive individual contributor who actively shares ideas and feedback
- Has strong communication skills, both written and verbal, in a remote environment with varying levels of the organization
- Has CRM Experience (Salesforce preferred)
- Is proficient in Excel and able to understand datasheets and interpret results
- Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments
What the job involves
- To support our continued growth, we’re looking for a Senior Sales Operations Specialist to join our Revenue Operations organization
- The Sales Operations Specialist will be a core part of the Sales Operations team, working closely with our B2B sales teams to maximize seller productivity and growth through operational excellence and efficiency
- You will partner cross-functionally with Sales, Marketing, Customer Success, Data Science, GTM Systems, and other teams on key initiatives that enhance business performance, operational efficiency, and data integrity
- A typical day involves working on various Sales Operations requests and projects related to account and lead management, rules of engagement, sales process enhancements, territories, and the sales GTM tech stack
- As a Senior Sales Operations Specialist, you will own your day-to-day independently and be part of a growing Revenue Operations team
- There is much room for growth and future process enhancements that directly impact the sellers we support
- Our goal is to maximize sales productivity and increase operational efficiency and rigor
- The right candidate will be able to strike a balance between strategic initiatives and day-to-day field support, while also adapting to a fast-paced, dynamic environment
- In your first 30 days, you will:
- Onboard and meet the team
- Shadow team members to gain an understanding of day-to-day questions and requests that sales operations supports
- Study and internalize the Superhuman Business sales process. Learn seller processes by independently testing scenarios in related systems
- Establish relationships with team members and cross-functional partners
- Learn Superhuman’s GTM Operations motion and understand how we handle territories, rules of engagement, and day-to-day processes for sellers
- Create a 30-day retrospective report outlining key learnings and areas for potential improvement
- By 3 months, you will:
- Triage, prioritize, and resolve daily sales operations requests and complete assignments on time
- Coordinate with stakeholders to drive proactive enhancements for sales ops initiatives, such as territory management tactics or account assignments
- Gain a thorough understanding of the daily impact of Rules of Engagement, Leads, and Account processes for a seller’s day-to-day
- Begin to iterate or build core sales operational processes to enhance the processes for routine requests you see daily in a manner that scales
- By 6 months, you will:
- Continuously drive process enhancements or propose automation workflows to improve the seller experience and reduce manual work
- Provide ad-hoc training and sales support for sellers and maintain internal documentation
- Become the subject matter expert for all things Sales Ops related to the sales team
- Form a perspective on opportunities and initiatives to scale through technology and AI
- By 12 months, you will:
- Have excellent systems and process-oriented thinking to drive the adoption of core processes that maximize seller productivity
- Uplevel processes for sales with organizational growth and scale in mind
- Proactively analyze sales territory design and provide actionable insights to leadership regularly
- Strong independent ownership of the sales ops processes, related systems, and design, whilst maintaining effective day-to-day sales operations
Our take
From professional writing to everyday correspondence, effective communication is critical. Grammarly is an AI-powered writing assistant that helps people write clearly and without mistakes, checking spelling, grammar, and other potential pitfalls.
Grammarly was originally launched as a subscription service for students, although the platform has moved into the mainstream in the last decade. It went freemium in 2015 and now works across more than 500,000 applications and websites including email clients, enterprise software, and word processors. Paid tiers give users more tools beyond grammar and spelling checks to include things like word choice, sentence rewrites, tone adjustments, fluency, and formality level.
The company has been profitable since the beginning and now has a valuation of more than $13 billion, placing it among the 10 most valuable startups in the US. The AI writing assistant space is heating up, and Grammarly is hoping to defend its positions against offerings including Scalenut, Ginger and Microsoft's Editor by the release of its SDK, making it far easier to integrate Grammarly into other applications. So far this has been used in over 4,000 products and earned excellent ratings and increased user numbers of Grammarly's service.
Steph
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2021
$200m
LATE VC
Oct 2019
$90m
LATE VC
Total funding: $400m
Company benefits
- Support for professional development with training, coaching, and regular feedback
- Global, local, and team-specific events and programs
- Catered lunches
- Gym and recreation stipends
- Admission discounts
- Work from home opportunities
- Medical, dental, vision, financial, and other benefits, as well as equity
- Support to set up a home office
- Ample and defined time off
- 401(k) matching
Company HQ
Financial District, San Francisco, CA
Leadership
Alex Shevchenko
(Co-Founder & Board Member)Studied at Vienna's International University before receiving an MBA from the University of Toronto. Co-founded MyDropBox.com in 2006. The company was bought by Blackboard Inc. three years later. Co-founded Grammarly in 2009.
Max Lytvyn
(Co-Founder & Board Member)Studied for an MBA at Vanderbilt University before joining Blacboard Inc. as Director of Product Strategy in 2007. Was General Manager and then Partner at Sciworth Labs from 2004 to 2013. Was a Board Member at Uniweb and invested in farmland investment platform FarmTogether.
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