Senior UX Researcher, Optro
$100-150k
+ Offers Bonus • 15% Bonus Target (Annual)
AI-powered GRC software
Job no longer available
AI-powered GRC software
201-500 employees
Job no longer available
$100-150k
+ Offers Bonus • 15% Bonus Target (Annual)
201-500 employees
Company mission
To redefine GRC through a single, AI-powered system of action.
Role
Who you are
- Bachelor's degree in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field or equivalent practical experience
- 3 to 5 years of direct experience or equivalent combination of education and experience in market, product, customer, user experience, or academic research
- Experience working embedded within product teams. Partnering and mentoring stakeholders, designers, PM, and engineers
- Demonstrable research skills with a portfolio that showcases a breadth of approaches and methodologies (portfolio required)
- Strong experience defining, planning and executing research studies including outlining objectives, goals, and timelines
- Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process
- Excellent written and oral communication abilities
- Experience working with and presenting research results to senior stakeholders
- Ability to work independently with limited supervision on research projects, including problem solving and critical thinking
- Experience in researching applications for complex business environments and processes, particularly in the enterprise or data-intensive domain
What the job involves
- We are looking for a talented Senior User Experience Researcher who is excited by the challenge of transforming the work of audit, risk, and compliance teams everywhere
- This position demands a high level of output in a fast-paced environment, but also offers opportunity for growth in a fast scaling business
- In this role, you will bridge real-world business challenges with intuitive user experience
- You’ll collaborate with product designers, product managers, and engineers in creating useful, usable, and delightful products
- You’ll explore user behaviors and motivations by conducting primary research using a breadth of methods
- Work with key stakeholders including designers, researchers, product managers and engineers to identify and develop research objectives, goals, timelines and execution plans in a fast-paced, rapidly changing environment
- Define, plan and conduct independent research on multiple aspects of products and experiences to drive actionable changes in AuditBoard's growth strategy
- Collect and analyze user behavior through various research methodologies such as ethnographic research, behavioral research, focus groups, diary studies, user interviews, surveys, usability testing, journey mapping, benchmark studies, A/B testing etc. to aid in the formulation of insights that influence our product strategy/roadmap and improve our user experience across multiple products
- Influence, coordinate, and partner closely with product design and product management to democratize and drive continuous product discovery and user research processes
- Advocate research findings to diverse audiences through good-quality reports and presentations
Our take
Optro (formerly AuditBoard) provides risk and compliance software for large businesses. The company's founders spent years working at the Big Four and other global enterprises, and realized that many audit activities were still taking place in Excel sheets, or using legacy software like IBM's OpenPages, which hadn't kept up to date with the latest reporting requirements.
The result was an end-to-end platform for managing risk, helping enterprises to streamline internal audit, SOX compliance, controls management, risk management, and security compliance. It's a top-rated cloud-based platform and has won numerous awards, with the company being consistently named the market leader in Audit Management.
Now Optro is focused on expanding its AI-powered GRC platform. Following its rebrand from AuditBoard, the company acquired AI-native SOX automation platform Midship to help audit teams automate repetitive work and focus more on strategic risk analysis. And impressively, more than 50% of the Fortune 500 now use Optro's platform as it continues building AI-driven tools for risk, compliance, and cybersecurity teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2018
$40m
SERIES B
Apr 2017
$3.6m
SERIES A
Total funding: $43.6m
Company benefits
- Health and wellness benefits: High quality health plans and access to hormonal and family-building support.
- Time away from work: Generous paid time off including vacation, holidays, sick time, bereavement, and more.
- Financial benefits: Beyond a competitive salary, plans are provided to assist in your financial future including retirement and pension plans as well as life and disability insurance.
- Parental leave: Parents are eligible for time off to care for their newborn, adopted child, or foster child. Parental leave benefits and pay vary by location.
- Professional development: Continuously grow through development workshops, mentoring programs, and more.
- Community impact: We partner with communities to provide services in addition to sponsoring our own events.
- Live your best life: Invest in yourself, on us. Our monthly wellness stipend is designed to support your life beyond the screen, giving you the flexibility to fuel your passions and your well-being.
- Mental health: Access to Headspace’s well known meditation support plus coaching and therapy, for you and additional loved ones.
Company HQ
Wilmington, DE
Leadership
Raul Villar Jr.
(CEO)Prior to joining Optro in 2025, Raul was the CEO of Paycor for nearly 6 years. They also spent over 8 years at AdvancedMD and nearly 22 years at ADP.
Jim Sperduto
(CGO)Prior to joining Optro in 2025, Jim spent over 30 years at ADP. While there, they held a number of roles, including President of Small Business, Retirement, and Insurance Services.
Haibei (Happy) Wang
(Chief Product & Technology Officer)Prior to joining Optro in 2023, Haibei was the CTO at Everbridge and Skupos. They also held VP roles at Globality, AccelOps and Scripps Network Interactive.
April Crichlow
(CMO)April spent over 17 years at SAP, ultimately as CMO at SAP SuccessFactors. They then spent 3 years at Centrical as CMO before joining Optro in 2025.
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